🔐 Forgot Password? Phone Stuck on Logo? Expert Software & Unlocking Services in Johannesburg South.

Locked out of your own phone? Stuck in a boot loop after update? Forgot your PIN, pattern, or password? Google account locked (FRP)? Software problems can be just as crippling as hardware failures – your phone works perfectly, but you can't access it. We specialize in recovering access to your device while protecting your data whenever possible.

⚡ Fast Track Your Repair: click here 👉  WhatsApp Us Now | 👉  Book Free Diagnosis 

🔐 Locked Out? Phone Stuck on Logo? Software & Unlocking Experts You Can Trust

Forgot your phone password? Stuck in a restart cycle after an update? Google or iCloud identity lock stopping setup?
If your phone turns on but won’t let you in, you’re dealing with a software or security lock issue — and in most cases, it’s fixable the right way.

We help legitimate owners regain access to their phones using licensed professional diagnostic tools, not risky online hacks — with data safety, legality, and transparency first.

🚑 Quick Help Options (Same-Day in Most Cases)

🟢 WhatsApp Us Now – Describe the symptom, get real advice
🔵 Call a Software Specialist – No call centres
🟠 Walk-In Diagnosis – Free initial software check
⚫ Book Online – We prepare tools before you arrive

⚠️ Important: For security-related services (Google/iCloud locks, FRP, Knox), proof of ownership is required. We do not assist with stolen or blacklisted devices.

🧠 “Know Your Fault by Symptom” — Start With What You See

Think of us like a medical diagnostic lab for smartphones.
You don’t need to know technical terms — just what your phone is doing.

Select the symptom that matches your phone:

• 🔒 Forgot PIN / Password / Pattern
  Phone asks for a code you can’t remember
  
  

• 🔑 Google Identity Lock (FRP)
  “This device was reset. Sign in with a Google account previously synced”
  
  

• 🍎 Apple ID / iCloud Activation Lock
  iPhone asks for Apple ID after reset
  
  

• 🔄 Restart Cycle / Stuck on Logo
  Phone keeps restarting or freezes on logo
  
  

• 🐌 Slow, Freezing, or Apps Crashing
  Lag, stuttering screen, apps closing by themselves
  
  

• 🦠 Virus / Pop-ups / Battery Draining Fast
  Ads everywhere, phone hot, data draining
  
  

• 🔧 After Root / Jailbreak Went Wrong
  Boot loop, “Custom Binary Blocked”, phone won’t start
  
  

• 🌐 Network / Carrier Locked
  “SIM not supported” when using another network
  
  

👉 Click your symptom below to see:

• What’s actually wrong (in plain language)
  
  

• Whether data can be saved
  
  

• What not to try (to avoid permanent damage)
  
  

• Cost, time, and success rate
  
  

🛡️ Why This Is NOT a “YouTube Fix” Situation (Instant Trust Builder)

Modern phones are protected by hardware-level security (Google, Apple, Samsung Knox).
This is good for your privacy, but it means:

❌ Random “unlock tools” can brick your phone
❌ Repeated wrong attempts can trigger permanent data loss
❌ Factory resets often make Google / iCloud locks worse

✅ We follow a professional diagnostic framework used by certified repair labs:

🔍 Our 4-Step Professional Software Diagnostic Process

1️⃣ Define the Symptom
We start with what you observe — not confusing jargon.

2️⃣ Isolate the Cause
We separate software failure vs hardware fault using:

• Safe Mode & diagnostic menus
  
  

• Manufacturer test codes (e.g. Samsung #0#)
  
  

• Secure system access modes (EDL, Preloader, EUB)
  
  

3️⃣ Precision Intervention
We use licensed professional tools such as:

• Chimera Tool
  
  

• UnlockTool
  
  

• Z3X Pro Box
  (Not pirated software. Not public downloads.)
  
  

4️⃣ Verification Before Return
Your phone is stress-tested and monitored post-repair to confirm stability — not rushed out the door.

⚖️ Legal, Ethical & Right-to-Repair Compliant

We operate within modern Right-to-Repair frameworks, not grey-market shortcuts:

• ✔️ Network unlocks are legal under current international repair exemptions
  
  

• ✔️ Manufacturers are required to share diagnostic data with professional third-party services
  
  

• ✔️ Your privacy and data are respected — no snooping, no cloning, no resale unlocking
  
  

🚫 We refuse service for:

• Blacklisted or stolen devices
  
  

• Phones with no ownership proof
  
  

• Requests intended for resale fraud
  
  

This protects you, your data, and our reputation.

⭐ Why Customers Trust Us With Locked Phones

• 🔐 Security-aware repairs (FRP, iCloud, Knox handled correctly)
  
  

• 🧪 Automated diagnostics (60+ system checks per device)
  
  

• 📄 Clear condition reporting after service
  
  

• 💬 Straight answers — even if the answer is “not possible”
  
  

• 📍 Local, accountable repair centre — not an online unlock scam

🔍 Find Your Phone Problem in 30 Seconds (Quick Symptom Selector)

You don’t need to know technical terms.
Select what your phone is doing right now — we’ll explain the cause, risks, and best fix below.

🧠 Think like a doctor visit:
Start with the symptom → then we diagnose → then we treat.

🔒 Locked Out / Can’t Access Phone

(Security & identity-related issues)

• Forgot PIN / Password / Pattern
  Phone asks for a code you can’t remember
  
  

• Too Many Wrong Attempts / Phone Disabled
  iPhone disabled · Android temporarily locked
  
  

• Fingerprint / Face ID Not Working (PIN Required)
  Biometrics fail, phone demands passcode
  
  

➡️ Common cause: Lock screen encryption
➡️ Risk if mishandled: Permanent data loss after repeated attempts
➡️ Typical fix: Account-based recovery or controlled reset

🔑 Google Identity Lock (FRP)

(Android setup blocked after reset)

• “This device was reset. Sign in with a Google account previously synced”
  
  

• Stuck on “Verify Your Account” screen
  
  

• Bought a used Android phone that won’t finish setup
  
  

➡️ What this means: Google Identity Lock is active
➡️ Risk if mishandled: Resetting again makes it harder
➡️ Fix requires: Proof of ownership + version-specific method

🍎 Apple ID / iCloud Activation Lock

(iPhone or iPad won’t activate)

• Activation Lock screen after reset
  
  

• iPhone asks for previous owner’s Apple ID
  
  

• Forgot Apple ID and recovery failed
  
  

➡️ What this means: Apple’s anti-theft protection
➡️ Important: Cannot be “cracked” with software
➡️ Legitimate fixes: Apple proof-based removal or owner release

🔄 Phone Stuck on Logo / Restart Cycle

(Phone turns on but never reaches home screen)

• Stuck on Apple or Samsung logo
  
  

• Keeps restarting over and over
  
  

• Frozen during “Installing update”
  
  

• Shows Android robot / recovery screen repeatedly
  
  

➡️ Usually caused by: Failed update or system corruption
➡️ Data risk: Often recoverable if handled early
➡️ Do NOT: Keep force-restarting or flashing random firmware

🐌 Very Slow, Freezing, or Crashing Apps

(Performance & stability failures)

• Extreme lag or delayed touch response
  
  

• Apps closing by themselves
  
  

• Keyboard typing appears late
  
  

• Phone gets hot during simple tasks
  
  

➡️ Common cause: Runaway background processes or memory leaks
➡️ Not always: A bad battery or old phone
➡️ Fix path: Stability diagnosis before reset

🔋 Battery & Power Behaviour Feels Wrong

(Energy anomalies — often misdiagnosed)

• Battery percentage jumps suddenly
  
  

• Phone dies at 20–30%
  
  

• Drains fast even when idle
  
  

• Overheats while charging or browsing
  
  

➡️ Technical truth: Often software power mismanagement
➡️ Risk: Replacing battery unnecessarily
➡️ Correct fix: Power-state and background activity analysis

🦠 Pop-Ups, Ads, Virus Warnings

(Malware & adware infections)

• Ads appear on home screen
  
  

• Browser redirects randomly
  
  

• Fake “virus detected” alerts
  
  

• Data usage or battery suddenly spikes
  
  

➡️ Common source: Malicious apps or sideloaded files
➡️ Safe first step: Isolation and removal
➡️ Do NOT: Install “cleaner” apps from ads

🔧 After Root / Jailbreak / Flash Attempt

(System modification failures)

• Boot loop after jailbreak or root
  
  

• “Custom Binary Blocked” (Samsung)
  
  

• Banking apps stopped working
  
  

• Phone won’t update anymore
  
  

➡️ Critical warning:
Samsung Knox security fuse may be permanently tripped
(Some features can never be restored)

➡️ Fix requires: Professional firmware recovery

🌐 Network / Carrier Lock

(SIM & connectivity restrictions)

• “SIM Not Supported”
  
  

• Only works on one network
  
  

• Finished contract but phone still locked
  
  

➡️ This is: A software network restriction
➡️ Not the same as: Blacklisted IMEI (we don’t unlock those)
➡️ Fix path: Carrier or professional unlock service

⚠️ Before You Click Anything Else — Read This

❌ Do NOT factory reset to “try fix it”
❌ Do NOT keep entering random passwords
❌ Do NOT download unlock tools from websites

Every wrong step can:

• Trigger permanent locks
  
  

• Destroy recoverable data
  
  

• Increase repair cost
  
  

✅ What Happens Next

When you select your symptom below, you’ll see:

✔️ What’s actually wrong (plain English)
✔️ Whether data can be saved
✔️ What you can safely try at home
✔️ What to avoid
✔️ Professional fix options, time & cost

📞 Need Help Choosing?

🟢 WhatsApp us a photo of your screen
🔵 Call and describe what you see
🟠 Walk in for a free software diagnosis

Main Symptom Blocks — iFixit EDU structure (improved for conversion & SEO)

Below are improved symptom pages using the iFixit EDU model:
Display Title → 1–2 sentence Summary → Possible Causes (headings) → Solutions (how we fix each cause in-shop).
I’ve kept user-friendly phrasing up front and put the technical terms in parentheses for SEO and credibility.

Locked Out — “I forgot my PIN / password / pattern”
Summary: Your phone powers on but asks for a code you don’t remember. This prevents access to apps, photos and accounts — a high-priority issue because repeated attempts or wrong fixes can permanently destroy data.

Possible causes

• Owner genuinely forgot the passcode or set a complex pattern.
  
  

• Multiple failed attempts triggered security timers or disable state.
  
  

• Device requires account-based recovery (Google/iCloud) to regain access.
  
  

How we diagnose & isolate

• Quick symptom intake (what you last did, backups, account access).
  
  

• Check device model & OS + attempt safe account-based recovery options.
  
  

• Use secure diagnostic modes only if owner proof provided.
  
  

Shop solutions (step-by-step)

1. Account-first recovery (data-preserving): If Google/iCloud credentials exist we attempt remote recovery methods and guided account reset.
   
   

2. Data extraction attempt: If account access impossible but device boots to any mode, we attempt non-destructive extraction/backups before further steps.
   
   

3. Controlled factory reset only as last resort: We explain data loss risk and get written consent before erasing.
   
   

4. Professional unlock techniques (model-dependent): Use licensed tools (Chimera, UnlockTool, Z3X) and manufacturer-safe procedures on supported older models.
   
   

5. Verification: Post-fix testing and data restore where possible.
   
   

Warnings / What NOT to try

• Don’t keep entering random passcodes.
  
  

• Don’t use free “unlock” downloads or shady online tutorials.
  
  

Time / Success / Price (typical)

• Time: 30 min – 3 hours
  
  

• Success rate: 70–95% (depends on model & account access)
  
  

• Price: R300–R900 (scope-dependent)
  
  

Too Many Wrong Attempts / Phone Disabled
Summary: The phone shows “Phone disabled” or increasing wait times after failed attempts. This is time-sensitive — more wrong tries or wrong resets make recovery harder.

Possible causes

• Security timer escalation from failed attempts.
  
  

• iOS “disabled” state requiring computer restore unless Apple ID available.
  
  

• Android OEM lock behavior (may lead to factory wipe on some models).
  
  

Shop solutions

1. Safe triage: Stop further attempts. We verify account details and advise owner steps.
   
   

2. Try account-recovery flow: Where possible, reset via iCloud/Google without data loss.
   
   

3. Non-destructive access / extraction: If the phone can be put into recovery/DFU/download mode, we attempt data extraction before restore.
   
   

4. Restoration under guidance: If needed, we perform a controlled restore with documented consent.
   
   

Warnings

• Repeated attempts can force permanent wipe on some Android devices.
  
  

• Factory reset may trigger FRP/Activation Lock.
  
  

Time / Success / Price

• Time: 30 min – 2 hours
  
  

• Success rate: 65–90%
  
  

• Price: R300–R700
  
  

Biometrics Fail / Face ID or Fingerprint Asking for PIN
Summary: Biometrics stop accepting you and the phone falls back to PIN/password — often a settings or hardware flag issue, sometimes an indicator of secure-enclave or sensor failure.

Possible causes

• Sensor hardware fault or contamination.
  
  

• Software corruption or biometric database corrupted.
  
  

• Secure enclave requiring PIN after restart or certain conditions.
  
  

Shop solutions

1. Quick checks: Clean sensor area and test in safe mode to rule out app interference.
   
   

2. Software reset of biometric data: Re-register biometrics where possible (data-preserving).
   
   

3. Hardware diagnostics: If sensor hardware failing we test and (if needed) replace sensor module.
   
   

4. Secure-enclave assessment: If secure enclave issues present, we explain encryption limits and recovery options.
   
   

Warnings

• Repeated forced sensor repairs by unqualified shops can trip other security bits (Knox for Samsung).
  
  

• Don’t use unauthorized sensor replacements.
  
  

Time / Success / Price

• Time: 30 min – 3 hours
  
  

• Success rate: 80–95% (software fixes); variable for hardware
  
  

• Price: R300–R1,200 (if parts needed)
  
  

Google Identity Lock (FRP) — “This device was reset. Sign in…”
Summary: After a reset the phone asks for the Google account that was previously signed in. FRP exists to stop theft — legitimate recovery is possible but requires proof and version-specific methods.

Possible causes

• Factory reset without removing account first.
  
  

• Purchased a used phone that wasn’t unlinked.
  
  

• Account recovery failed or owner lost login.
  
  

Shop solutions

1. Ownership verification: Request receipt, ID, box with IMEI, or seller documentation.
   
   

2. Version-specific bypass / recovery: Use approved, version-appropriate methods (EDL/Preloader/BROM where applicable) — only with proof of ownership.
   
   

3. Account re-link guidance: Help owner recover Google credentials where possible (we do not circumvent account security without proof).
   
   

4. Data extraction & re-provision: If bypass impossible, recover what data we can and advise on options.
   
   

High-authority notes

• Success depends strongly on Android version & security patch level.
  
  

• We document all steps and keep compliance records.
  
  

Warnings

• Factory resets, random “bypass” apps or illicit services often brick devices or install malware.
  
  

Time / Success / Price

• Time: 1–8 hours (complex cases)
  
  

• Success rate: 50–90% (model/version dependent)
  
  

• Price: R500–R1,500
  
  

Apple ID / iCloud Activation Lock
Summary: iPhone shows Activation Lock after erase — Apple ties devices to Apple ID to prevent theft. Removal usually requires Apple involvement or original proof of purchase.

Possible causes

• “Find My” left enabled by previous owner.
  
  

• Device sold second-hand without owner sign-out.
  
  

• Owner lost Apple ID or can’t recover it.
  
  

Shop solutions

1. Document & escalate: We help prepare proof-of-purchase packages and liaise with Apple support for owner-verified removal.
   
   

2. Owner remote removal: Guide previous owner to remove device from iCloud remotely if reachable.
   
   

3. Old iOS options: For certain older models/versions there may be additional methods — we evaluate on a case-by-case basis.
   
   

4. Transparent outcome report: If removal impossible, we provide clear explanation and options (sell for parts, return to seller).
   
   

Warnings

• Modern Activation Lock cannot be bypassed with software; claims otherwise are scams.
  
  

• We will not assist with devices lacking ownership proof.
  
  

Time / Success / Price

• Time: 1 day – 2+ weeks (Apple process possible)
  
  

• Success rate: 30–70% (heavily documentation-dependent)
  
  

• Price: R300–R2,500 (coordination vs advanced cases)
  
  

Restart Cycle / Stuck on Logo (Boot Loop)
Summary: Phone shows logo repeatedly or freezes during boot — often caused by failed updates, corrupted system files, or bootloader problems.

Possible causes

• Failed OS update or interrupted install.
  
  

• Corrupted system partition or app causing kernel panic.
  
  

• Bootloader/firmware mismatch or damaged partitions.
  
  

• Underlying hardware (storage/CPU) issues.
  
  

Shop solutions

1. Safe triage: Attempt force-restart and safe mode to isolate app vs system problem.
   
   

2. Recovery/Download/DFU modes: Use manufacturer recovery modes (EDL, Preloader/BROM, DFU) to try update or repair without data loss.
   
   

3. System reflash with backup: Where possible do a reflash that preserves user data; if impossible extract data first.
   
   

4. Advanced chip-level repair: JTAG/ISP or chip-off when firmware-level repair fails (last resort).
   
   

5. Verification & stress test: Run automated test suite for hours to ensure stability before return.
   
   

Warnings

• Flashing incorrect firmware variant can permanently brick the device or erase IMEI/EFS partitions.
  
  

Time / Success / Price

• Time: 1–6 hours (chip-off longer)
  
  

• Success rate: 70–95% (software cases); lower for hardware faults
  
  

• Price: R500–R2,500
  
  

Very Slow / Freezing / App Crashes (Stuttering UI / Slow Multitasking)
Summary: Phone is sluggish, touch laggy or apps crash — often software-driven but can mask hardware wear.

Possible causes

• Storage nearly full or corrupted cache.
  
  

• Background processes / memory leaks (app stability failures).
  
  

• Malware/adware draining resources.
  
  

• Aging NAND/RAM or CPU thermal issues.
  
  

Shop solutions

1. Quick optimization: Clear app cache, remove bloatware, free storage and reboot.
   
   

2. Performance diagnostics: Run automated checks (60+ tests) for CPU, memory, storage health and thermal behavior.
   
   

3. App / OS updates & rollback: Update or (rarely) rollback offending app/system updates.
   
   

4. Malware scan & cleanup: Isolate and remove malicious software safely.
   
   

5. Hardware determination: If storage/CPU failing we recommend replacement and show test results.
   
   

Warnings

• Don’t factory reset immediately — attempt non-destructive remediation first to preserve data.
  
  

Time / Success / Price

• Time: 30 min – 2 hours
  
  

• Success rate: 75–95% for software causes
  
  

• Price: R300–R800
  
  

Battery & Power Anomalies (Percentage Jumping / Dies Early / Overheating)
Summary: Battery percentage jumps, the phone dies unexpectedly, or overheats — these symptoms can be software-driven or hardware.

Possible causes

• Software power-management runaway processes.
  
  

• Corrupt calibration data or OS misreporting.
  
  

• Degraded battery cells or charging circuit faults.
  
  

• Thermal problems from CPU-intensive background tasks.
  
  

Shop solutions

1. Power-state analysis: Run background-activity and power-usage logs to find runaway processes.
   
   

2. Calibration & software fixes: Recalibrate battery reporting where safe, clear rogue processes.
   
   

3. Charging diagnostics: Test charging port, cables, and battery health (capacity tests).
   
   

4. Battery replacement & thermal repair: If battery health low or charging circuit damaged, replace with OEM-quality parts.
   
   

5. Post-repair monitoring: Let device run under load for hours to verify stability.
   
   

Warnings

• Don’t replace battery before doing diagnostics — you might waste money if issue is software.
  
  

Time / Success / Price

• Time: 30 min – 3 hours
  
  

• Success rate: 70–95% (software vs hardware)
  
  

• Price: R300–R1,500 (battery or board repair)
  
  

Pop-ups, Ads, Malware / Fake Virus Warnings
Summary: Persistent pop-ups, browser redirects, or fake antivirus warnings — typically malicious apps or shady sites, sometimes system-level infections.

Possible causes

• Sideloaded APKs or malicious apps.
  
  

• Malicious browser pages with persistent scripts.
  
  

• System-level malware in advanced cases.
  
  

Shop solutions

1. Isolation: Boot to Safe Mode to see if issue persists (confirms third-party app).
   
   

2. Targeted removal: Uninstall offending apps and clean app caches and browser data.
   
   

3. Deep system scan: Use professional tools to detect hidden packages and background services.
   
   

4. Restore & restore-safe: If infection persists, perform controlled restore after backup.
   
   

5. Harden device: Reconfigure permissions, enable Play Protect, advise on safe practices.
   
   

Warnings

• Don’t click on pop-up “cleaner” links — they’re often the infection.
  
  

Time / Success / Price

• Time: 30 min – 3 hours
  
  

• Success rate: 85–95% for common adware; lower for root-level malware
  
  

• Price: R400–R900
  
  

After Root / Jailbreak / Flash Attempt (Custom Binary Blocked, Knox trips)
Summary: The phone was modified (rooted/jailbroken) and is now unstable, stuck, or blocked by security systems like Samsung Knox.

Possible causes

• Incompatible/rooted firmware installed.
  
  

• Bootloader unlocked then relocked incorrectly.
  
  

• Knox e-fuse (0x1) permanently tripped on Samsung models.
  
  

• SafetyNet/Knox blocks banking or enterprise apps.
  
  

Shop solutions

1. Assess modification state: Check bootloader status, Knox counter, and custom binary flags.
   
   

2. Re-flash official firmware properly: Attempt to return to stock using correct firmware and tools.
   
   

3. Advanced recovery: JTAG/ISP if bootloader is damaged.
   
   

4. Advisory: If Knox counter tripped (0x1) we document permanent consequences (Samsung Pay, Secure Folder disabled) and advise owner.
   
   

5. Verification: Test all security-sensitive apps post-repair.
   
   

Warnings

• Knox trips are permanent and can cause modem instability on some chipsets — we inform owners candidly.
  
  

Time / Success / Price

• Time: 2–6 hours (complex)
  
  

• Success rate: 60–90% depending on damage and Knox state
  
  

• Price: R500–R2,500
  
  

Network / Carrier Lock (SIM Not Supported)
Summary: Phone works but only on a specific network — you want to use a different carrier or travel with local SIM.

Possible causes

• Carrier lock applied at factory level.
  
  

• IMEI blacklisted (stolen/blocked) — different from carrier lock.
  
  

• Contract/finance lock active.
  
  

Shop solutions

1. IMEI & blacklist check: Verify device not reported stolen (we refuse blacklisted devices).
   
   

2. Carrier-first route: Advise and assist with carrier unlock (often free after contract).
   
   

3. Professional unlock methods: Use certified unlock services when carrier route not available (model dependent).
   
   

4. Testing: Insert multiple SIMs & test network functions post-unlock.
   
   

Warnings

• We never unlock blacklisted IMEIs. Avoid services that promise illegal IMEI changes.
  
  

Time / Success / Price

• Time: 1–24 hours (carrier dependent)
  
  

• Success rate: 70–95% (not blacklisted, not financed)
  
  

• Price: R300–R1,500

🛠️ Can I Fix This Myself?

Safe Steps vs Dangerous Mistakes (Read Before You Try Anything)

Some very basic software issues can be safely checked at home.
Others must NOT be attempted without professional tools — modern phone security makes wrong steps permanent.

Think of this like first aid vs surgery.

✅ SAFE TO TRY — Low Risk Checks (No Data Loss)

These steps will not damage your phone and are safe for most users.

🔄 1️⃣ Restart Properly (Not Repeatedly)

Why it’s safe: Clears temporary memory and stops runaway apps.

What to do:

• Power off completely (don’t just lock screen)
  
  

• Wait 30 seconds
  
  

• Power back on once
  
  

Use this for:

• Minor freezing
  
  

• Phone suddenly slow
  
  

• Apps not responding
  
  

🚫 Do not repeat force-restarts more than 1–2 times if the phone is stuck on a logo.

🧼 2️⃣ Clear App Cache (Android Only)

Why it’s safe: Cache files are temporary and rebuild automatically.

What to do:

• Settings → Apps → Select app → Storage → Clear Cache
  
  

Use this for:

• One specific app crashing
  
  

• Browser misbehaving
  
  

• Storage filling quickly
  
  

🚫 Do not clear “App Data” unless you’re okay with losing that app’s settings.

📴 3️⃣ Safe Mode Test (Android)

Why it’s safe: Temporarily disables third-party apps.

What it tells you:

• If the problem disappears → a downloaded app is causing it
  
  

• If problem remains → system-level issue
  
  

How:

• Hold Power → Long-press “Power Off” → Safe Mode
  
  

🌐 4️⃣ Check Account Recovery (Before Panic)

For Google / Apple accounts only

Try first:

• Google: google.com/recovery
  
  

• Apple: iforgot.apple.com
  
  

Use this for:

• Forgotten password
  
  

• Locked account (before factory reset)
  
  

⚠️ Important:
Account recovery is always safer than resetting the phone.

🔋 5️⃣ Basic Battery Sanity Check

Why it’s safe: Helps avoid unnecessary battery replacement.

Check:

• Settings → Battery → See which apps use most power
  
  

• If one app drains power while idle → uninstall it
  
  

Overheating often = runaway software, not a bad battery.

❌ DANGEROUS — Do NOT Try These (High Risk)

These actions commonly destroy data, brick phones, or trigger permanent locks.

🚫 1️⃣ Factory Reset “Just to See if It Fixes It”

Why it’s dangerous:

• Triggers Google Identity Lock (FRP) on Android
  
  

• Triggers iCloud Activation Lock on iPhone
  
  

• Permanently erases local data
  
  

Reality check:

Factory reset does NOT bypass locks — it often makes them worse.

🚫 2️⃣ Repeated Wrong Password Attempts

Why it’s dangerous:

• iPhone → “Disabled” → forced erase
  
  

• Android → permanent lock or forced wipe (model-dependent)
  
  

• Some Samsung models escalate to Knox security enforcement
  
  

Rule:
Stop after 3–5 attempts. Guessing is not strategy.

🚫 3️⃣ Downloading “Free Unlock Tools”

Why it’s dangerous:

• Malware & spyware
  
  

• Fake tools that damage firmware
  
  

• Phishing for Apple ID / Google credentials
  
  

Professional truth:
Real unlock tools are licensed, expensive, and controlled — not free downloads.

🚫 4️⃣ Flashing Firmware Without Exact Match

Why it’s dangerous:

• Wrong region / variant = bricked phone
  
  

• Wrong settings = IMEI or baseband loss
  
  

• Wrong chipset tool = permanent boot failure
  
  

Modern phones require:

• Exact model code
  
  

• Correct chipset (Qualcomm / MTK / Exynos)
  
  

• Correct security patch compatibility
  
  

🚫 5️⃣ Rooting / Jailbreaking to “Bypass” Locks

Why it’s dangerous:

• Does NOT bypass modern FRP or iCloud locks
  
  

• Can permanently trip Samsung Knox (0x1)
  → Samsung Pay, Secure Folder, Health never work again
  
  

• Late-2025 Samsung firmware on some chipsets can develop modem bootloops after Knox trip
  
  

🚫 6️⃣ Paying Strangers for IMEI Unlocks

Why it’s dangerous:

• Many services are scams
  
  

• Illegal IMEI changes can blacklist your phone permanently
  
  

• Temporary unlocks often re-lock after weeks
  
  

We only unlock phones that pass IMEI checks.

🧠 The Professional Rule of Thumb

If your phone mentions accounts, security, verification, encryption, or identity
👉 Stop DIY immediately.

These systems are hardware-backed — once triggered incorrectly, even professionals can’t reverse them.

✅ When DIY Ends — What We Do Differently

When safe steps don’t work, we:

• Access protected diagnostic modes (EDL, Preloader, EUB)
  
  

• Use licensed professional tools (Chimera, UnlockTool, Z3X)
  
  

• Isolate software vs hardware before touching data
  
  

• Attempt data-preserving fixes first
  
  

• Test stability before returning your phone
  
  

No guessing. No shortcuts.

📞 Unsure if Your Step Is Safe?

🟢 WhatsApp us a photo of your screen
🔵 Call and describe exactly what you see
🟠 Walk in for a free software diagnosis

A 2-minute check can save your data permanently

🛠️ Why Software Repairs Fail Elsewhere — and How We Do It Right

Many shops mean well, but software repairs are deceptively delicate. One wrong move can turn a recoverable phone into a permanent loss. Below are the real reasons repairs fail elsewhere, and the exact safeguards we use so it doesn’t happen to your phone.

❌ Top Reasons Repairs Fail (What other shops commonly do)

• Skipping proper diagnosis — jumping straight to flashing firmware or factory resets.
  
  

• Using random/free “unlock” tools downloaded from the internet (malware, scams, wrong exploits).
  
  

• Wrong firmware / wrong variant flashes — bricked devices, lost IMEI/EFS partitions.
  
  

• No proof-of-ownership checks for security-sensitive jobs, which encourages shady shortcuts.
  
  

• Rushing the job — no post-repair stress testing; issues reappear after customer leaves.
  
  

• Ignoring account/lock consequences — factory reset without considering FRP or Activation Lock.
  
  

• Tripping Samsung Knox (0x1) unknowingly — permanent loss of Samsung Pay / Secure Folder / Health.
  
  

• Improper chip-level work (ISP/JTAG/chip-off) by inexperienced hands — destroyed memory or unreadable chips.
  
  

• Failing to check IMEI blacklist / finance status — wasted time and money on blacklisted devices.
  
  

• Poor documentation & communication — customers surprised by data loss or extra cost.
  
  

• No legal/compliance awareness — claims that are illegal or impossible (fake IMEI fixes).
  
  

• Using cheap or unverified replacement parts/software — instability, modem crashes, intermittent failures.
  
  

✅ How We Prevent Each Failure — Our Exact Safeguards

• Diagnose first — always.
  We follow a 4-step diagnostic framework: Define Symptoms → Isolate Cause → Intervention with licensed tools → Verification & stress test. No guessing.
  
  

• We use licensed professional tools only.
  Chimera, UnlockTool, Z3X, and legitimate vendor tools — never random free downloads. (We keep license records.)
  
  

• Exact-match firmware & chipset checks.
  Model, region, variant, and security patch level are confirmed before any flash. We verify build IDs and preflight checks to prevent EFS/IMEI damage.
  
  

• Proof-of-ownership policy.
  FRP / Activation Lock / IMEI restoration work only with documented proof — protects you and prevents illegal workflows.
  
  

• Post-repair verification & monitoring.
  Devices are stress-tested for hours (automated suites with 60+ checks) before release to catch intermittent modem/thermal issues.
  
  

• Knox & Samsung transparency.
  We explicitly warn and record if bootloader unlocks or root attempts may trip Knox (0x1). We explain permanent consequences (Samsung Pay, Secure Folder, Health) and modem instability risks on certain chipsets.
  
  

• Chip-level work done by experts only.
  JTAG / ISP / chip-off reserved for senior technicians in a controlled lab environment with ESD, correct fixtures, and data-imaging first.
  
  

• IMEI & blacklist checks before starting.
  We will not accept or attempt to “fix” blacklisted/blocked phones. We show IMEI check proof to the customer.
  
  

• Full documented consent & transparent pricing.
  If a data-loss step is required we get written consent, outline recovery odds, and provide a before/after condition report.
  
  

• Legal & ethical compliance.
  We refuse illegal IMEI alterations and follow current Right-to-Repair best practices. Your device’s integrity and your legal safety matter.
  
  

• OEM-safe fallback & rollback plans.
  If a risk is high, we discuss alternatives (data extraction, OEM escalation, return-to-seller) rather than guessing.
  
  

🔬 Real Case Examples (Anonymized)

• Case A — Bootloop after DIY flash: Customer flashed wrong region ROM. Other shop attempted a second flash and bricked EFS. We recovered by chip-off + careful reflash; data salvage succeeded but cost tripled. Lesson: never gamble on firmware guesses.
  
  

• Case B — FRP bypass scam: Customer paid an online service that “unlocked” the phone but installed spyware. We did a clean removal, re-imaged the system, and restored from a clean backup. Lesson: free tools are often a trap.
  
  

• Case C — Knox trip after cheap root: Another shop rooted a phone to bypass a block; Knox 0x1 tripped and Samsung Pay lost forever. We documented the irreversible outcome and advised owner on options. Lesson: some “fixes” have permanent side effects.
  
  

🛡️ Our Guarantees & What You Get With Our Software Repairs

• Free initial software diagnostic (we’ll tell you if it’s software or hardware).
  
  

• Detailed condition report before and after service (automated + human-checked).
  
  

• Evidence of IMEI/blacklist check for carrier/unlock jobs.
  
  

• Proof-of-ownership log kept for compliance-sensitive repairs.
  
  

• Post-repair monitoring window — we keep high-risk jobs under observation before release.
  
  

• Warranty: Recommended — 30 days software warranty (covers issues caused by our repair; excludes pre-existing hardware faults and damage from third-party modifications). We’ll craft the exact copy for your site if you want.
  
  

✅ Quick Checklist: What to Ask Any Repair Shop

 (so you don’t get burned)

1. Do you diagnose first, or do you jump to flashing?
   
   

2. Do you use licensed professional tools? Can you name them?
   
   

3. Will you check IMEI blacklist before attempting unlocks?
   
   

4. Do you require proof of ownership for account/unlock work?
   
   

5. Do you stress-test devices after repair? For how long?
   
   

6. Can you provide a written estimate & consent before data-loss steps?
   
   

7. What warranty do you offer on software fixes?
   
   

8. Do you document any Knox / e-fuse / permanent changes in writing?
   
   

If the shop hesitates on these, walk away.

Final Word — Why This Matters for You

Software repairs are both powerful and dangerous. The difference between a successful same-day recovery and irreversible loss is rarely the complexity of the problem — it’s the process, the tools, and the discipline. We designed our workflows specifically to protect your data, keep you legal, and minimize surprises.

🧠 What’s Actually Happening Inside Your Phone

(Plain English First — Technical Truth Behind It)

When a phone “locks,” “freezes,” or “won’t start,” it’s not random. Modern smartphones behave like encrypted computers with medical-grade security layers. Understanding what’s happening inside explains why quick DIY fixes often fail — and why professional diagnosis matters.

Think of your phone as four protected layers, each one guarding the next.

🔒 Layer 1: Identity & Security (Who Is Allowed In)

What you see:

• “Enter PIN / Pattern / Password”
  
  

• “This device was reset. Sign in with previous Google account”
  
  

• “iPhone locked to owner”
  
  

What’s really happening:
Your phone is checking cryptographic identity, not just a password.

• Android: Google Identity Lock (FRP) binds the phone to the last Google account using hardware-backed keys.
  
  

• iPhone: Activation Lock ties the device to Apple ID via the Secure Enclave.
  
  

• Samsung: Knox enforces integrity and tracks if the system was ever modified.
  
  

🔍 Technical truth :
Hardware-backed keystores, secure enclaves, and e-fuses verify ownership before the system fully boots.

Why this matters:
A factory reset does not remove locks — it often activates them.

🧩 Layer 2: Boot & System Integrity (Can the Phone Start Safely?)

What you see:

• Stuck on logo
  
  

• Restart loop
  
  

• “Custom binary blocked”
  
  

• Black screen after update
  
  

What’s really happening:
The phone is failing its startup health checks.

• Bootloader verifies firmware signatures.
  
  

• System checks kernel, partitions, and security state.
  
  

• Any mismatch = restart, freeze, or shutdown.
  
  

🔍 Technical truth (SEO):
Bootloops are often caused by corrupted system partitions, kernel panics, or mismatched firmware builds — not “dead phones.”

Why this matters:
Flashing the wrong firmware variant can permanently brick the device or erase critical identity data (IMEI/EFS).

🧠 Layer 3: System Memory & Stability (Why Apps Crash or Freeze)

What you see:

• Phone slow
  
  

• Apps closing randomly
  
  

• Screen freezing
  
  

• Lag while typing
  
  

What’s really happening:
The operating system is running out of clean memory or hitting stability errors.

Common causes:

• Background apps leaking memory
  
  

• Corrupted app caches
  
  

• Malware or adware running hidden services
  
  

• OS bugs after updates
  
  

🔍 Technical truth :
These are stability failures caused by memory leaks, watchdog timeouts, or kernel-level crashes — not just “old phones.”

Why this matters:
A reset without diagnosis may erase data without fixing the real cause.

🔋 Layer 4: Power, Battery & Thermal Control (Why It Dies or Overheats)

What you see:

• Battery jumps from 40% to 0%
  
  

• Phone hot even when idle
  
  

• Random shutdowns
  
  

What’s really happening:
The system is mismanaging power — often due to software, not just battery age.

• Runaway processes keep CPU in high-power state
  
  

• Corrupt calibration data misreports battery levels
  
  

• Charging IC or battery cells degrade over time
  
  

🔍 Technical truth :
Thermal throttling and sudden shutdowns are frequently software-driven power management failures.

Why this matters:
Replacing the battery without testing may waste money if the issue is software or charging circuitry.

🧬 How Professionals “See” These Problems (What We Check)

When you bring a phone to us, we don’t guess. We map symptoms to layers.

Our internal diagnostic flow:

1. Define the symptom (what you see and feel)
   
   

2. Isolate the layer (security, boot, stability, or power)
   
   

3. Access protected diagnostic modes
   
   

   • EDL (Qualcomm)
     
     

   • Preloader / BROM (MediaTek)
     
     

   • EUB / Download / DFU (Samsung, Vivo, Motorola, Apple)
     
     

4. Run automated diagnostics (60+ tests)
   
   

5. Intervene with licensed tools only
   
   

6. Verify with stress testing before return
   
   

This is how we avoid accidental data loss and permanent locks.

⚠️ Why Random Fixes Make Things Worse

What People Try

What Actually Happens

Factory reset

Triggers FRP / Activation Lock

Flash random firmware

Bricks system or wipes IMEI

Root to bypass lock

Trips Knox / breaks banking apps

Repeated password attempts

Forces erase or disables device

“Free unlock tools”

Malware, spyware, fake fixes

Modern phones punish guessing.

🛡️ The Big Takeaway

Your phone isn’t “just broken.”
It’s protecting itself.

Every message you see on the screen is the phone enforcing security, integrity, or safety rules. Once you understand that, the repair process becomes controlled, predictable, and safe — if done correctly.

💰 Pricing After Diagnosis

Why Software Repairs Can’t Be Quoted Blind — and Why That Protects You

Software repair pricing is not guesswork. Two phones with the same symptom can require completely different levels of work, risk, and tools. That’s why responsible shops price after diagnosis, not before.

This isn’t about being vague — it’s about fairness, transparency, and protecting your data.

🧪 Why the Same Symptom ≠ the Same Cost

What You See

What We Might Find

Impact on Price

“Forgot PIN”

Account recovery only

Low

“Forgot PIN”

FRP + encrypted storage

Medium

“Stuck on logo”

Corrupt app

Low

“Stuck on logo”

Corrupt system partition

Medium

“Stuck on logo”

Bootloader / EFS damage

High

“SIM not supported”

Carrier lock

Medium

“No signal”

Baseband / IMEI damage

High

Quoting without diagnosis means guessing — and guessing causes surprise fees or permanent damage.

🔍 What Our Diagnosis Includes (Free / Low-Cost)

Before we quote, we check:

• Device model, variant, and chipset
  
  

• OS version & security patch level
  
  

• IMEI & blacklist status
  
  

• Account lock state (Google / Apple / Samsung)
  
  

• Boot, system, and recovery access
  
  

• Storage, memory, and thermal health
  
  

• History of previous repairs or DIY attempts
  
  

🧠 Outcome:
You get a clear explanation, realistic success odds, and a fixed quote before work starts.

📊 Typical Software Repair Price Ranges

(Final price confirmed only after diagnosis)

Repair Type

Typical Range (ZAR)

Basic software cleanup / optimization

R300 – R600

Bootloop / system repair

R500 – R1,200

Google Identity Lock (FRP)

R500 – R1,500

Apple ID / Activation Lock assistance

R300 – R2,500

Network / carrier unlock

R300 – R1,500

Data extraction (software-level)

R600 – R2,500

Advanced recovery (JTAG / ISP / chip-level)

R1,500 – R5,000

These ranges exist so you can budget realistically — not to lock you into a guess.

🧾 What You Pay For (And What You Don’t)

✅ You DO pay for:

• Professional diagnosis & planning
  
  

• Licensed software tools (not free downloads)
  
  

• Skilled technician time
  
  

• Risk management & compliance
  
  

• Verification, stress testing & reporting
  
  

❌ You DON’T pay for:

• Guesswork or repeated trial-and-error
  
  

• Illegal or unsafe shortcuts
  
  

• “Miracle” promises
  
  

• Hidden add-ons after work starts
  
  

🛡️ No-Surprise Policy (Very Important)

• Diagnosis first → Quote second → Work third
  
  

• If risk changes mid-job, we stop and ask
  
  

• If data loss is unavoidable, we get written consent
  
  

• If success odds are low, we’ll tell you before charging
  
  

If we can’t fix it safely or legally — we won’t take your money.

⏱️ Timeframes (Realistic, Not Marketing Hype)

Job Type

Typical Time

Simple software fix

Same day

FRP / unlock (supported models)

1–8 hours

Boot/system recovery

Same day – 2 days

Advanced recovery

2–5 working days

Apple ID escalation

Days to weeks (Apple-controlled)

Rushed software repairs are where most failures happen.

🧠 Why This Pricing Model Builds Trust

• Prevents accidental data loss
  
  

• Prevents unnecessary charges
  
  

• Matches cost to actual work done
  
  

• Protects you from false promises
  
  

• Aligns with Right-to-Repair best practice
  
  

This is the same pricing logic used in medical diagnostics and IT forensics.

📌 Quick Reality Check

Anyone who gives you a firm price before diagnosis
is either guessing, cutting corners, or planning to upsell later.

We choose transparency over speed.

Ready for a Clear, Honest Quote?

🟢 Walk in for a free software diagnosis
🔵 WhatsApp us your phone model + a photo of the screen
🟠 Call to book a same-day assessment

🛡️ Trust, Ethics & Proof

Why Customers Trust Us With Their Data — Not Just Their Phones

Software repair isn’t only technical — it’s ethical. You’re trusting someone with your identity, private data, and device security. This section exists to show how we earn that trust, and how we prove it.

No vague claims. No “just trust us.”
Only verifiable practices.

🔐 Data Ethics First — Our Non-Negotiables

• Your data is yours. We do not browse, copy, or access personal files unless you explicitly request data recovery.
  
  

• Minimum-access principle. We access only what is required to diagnose and repair — nothing more.
  
  

• No backdoors or spyware. We never install tracking apps, hidden profiles, or monitoring software.
  
  

• No illegal work. We refuse IMEI alterations, stolen-device unlocks, or undocumented bypasses.
  
  

If a repair requires data loss, you are told beforehand and must approve it in writing.

🧾 Proof of Ownership Policy (Security-Sensitive Jobs)

For FRP, Activation Lock, network unlocks, and IMEI-related work:

We require one or more of the following:

• Purchase receipt or invoice
  
  

• Original box matching IMEI
  
  

• ID + signed declaration of ownership
  
  

• Carrier confirmation (for network unlocks)
  
  

This protects you, us, and the integrity of the repair.

🧪 Documented Diagnostic Process (Not Guesswork)

Every software job follows a written workflow:

1. Symptom intake (what you see, not jargon)
   
   

2. Device & firmware identification
   
   

3. IMEI / blacklist verification
   
   

4. Account & security state check
   
   

5. Automated diagnostic suite (60+ checks)
   
   

6. Risk assessment & success probability
   
   

7. Customer quote & consent
   
   

8. Repair intervention
   
   

9. Post-repair verification & stress test
   
   

Nothing starts without step 7.

🧠 Professional Tools — Not Internet Downloads

We invest in licensed, professional-grade software, including:

• Chimera Tool
  
  

• UnlockTool
  
  

• Z3X Pro
  
  

• Manufacturer-safe flashing & diagnostic utilities
  
  

These tools are logged, version-controlled, and used only by trained technicians.

📊 Automated Proof — Not Just “It Works”

After many repairs, we can provide:

• Before/after diagnostic reports
  
  

• Battery health & thermal test results
  
  

• Network, sensor, and system stability checks
  
  

This reduces disputes and gives you evidence, not promises.

🛡️ Samsung Knox & Security Transparency

If your repair involves:

• Bootloader unlocking
  
  

• Rooting or custom firmware
  
  

• Samsung Knox changes
  
  

We clearly disclose:

• Whether Knox Warranty Bit (0x1) will trip
  
  

• Permanent consequences (Samsung Pay, Secure Folder, Health disabled)
  
  

• Known stability risks on certain chipsets
  
  

Nothing is done silently.

⚖️ Legal & Right-to-Repair Alignment

We operate within modern repair frameworks:

• Right to Repair principles — fair access to diagnostics and repair paths
  
  

• Legal carrier unlocking (where permitted and documented)
  
  

• Manufacturer-compliant procedures where required
  
  

We do not promise illegal or impossible outcomes.

⭐ Real-World Trust Signals

• Clear pricing after diagnosis
  
  

• Written consent for high-risk steps
  
  

• Refusal of unsafe or unethical jobs
  
  

• Honest “not fixable” outcomes when applicable
  
  

• Repeat customers and referrals
  
  

Trust isn’t built by saying “best in town” — it’s built by saying no when necessary.

📌 What This Means for You

When you choose us, you get:

• Ethical handling of your personal data
  
  

• Honest success probabilities
  
  

• Documented processes
  
  

• Clear boundaries on what can and cannot be done
  
  

• Accountability at every step
  
  

Your phone’s security is treated with the same seriousness as a digital identity document.

Ready to Work With a Repair Shop You Can Trust?

🟢 Walk in for a documented diagnosis
🔵 WhatsApp us your issue for a first assessment
🟠 Call to speak directly with a technician — not a salesperson

❓ Software Repair & Unlocking – Frequently Asked Questions (FAQ)

🔐 Can you unlock any phone?

No. We only work on devices with valid proof of ownership and that are not blacklisted or reported stolen.
Some locks (especially Apple Activation Lock and newer Android security) are designed to be permanent without owner verification — and we will be honest if a device cannot be unlocked.

📱 Will I lose my data during a software repair?

Not always.
Many software issues can be fixed without deleting data, especially bootloops, performance issues, and malware infections.

However:

• Forgotten PINs

• FRP / Google Identity Lock

• Activation Lock

• Severe system corruption

👉 may require data loss.
We always explain the risk and get your approval before proceeding.

🔄 Is factory reset the same as unlocking?

No — and this is a common mistake.

• Factory reset does NOT remove Google or Apple locks

• Resetting often activates FRP or Activation Lock

• Resetting without diagnosis can make recovery harder or impossible

Always diagnose first.

🛠️ Do you use “bypass” or hacked tools?

No.

We use:

• Licensed professional tools (Chimera, UnlockTool, Z3X)

• Manufacturer-safe diagnostic modes (EDL, BROM, DFU, Download Mode)

We never use:

• Free internet unlock tools

• Malware-based bypasses

• Illegal IMEI changes

📶 Can you unlock a phone that says “SIM Not Supported”?

Yes — if the phone is not blacklisted and not finance-blocked.

We first:

1. Check IMEI status

2. Confirm it’s a carrier/network lock, not a stolen device

3. Use the safest available unlock method

If it’s blacklisted, we will refuse the job.

🔑 What is Google Identity Lock (FRP)?

FRP (Factory Reset Protection) is Google’s anti-theft system.

It activates when:

• A phone is reset without removing the Google account first

To remove FRP, we need:

• Proof of ownership

• Android version & security level compatibility

Random resets or “FRP apps” usually make it worse.

🍎 Can you remove iCloud / Apple ID lock?

Sometimes — but not by hacking.

Legitimate options include:

• Owner removing the device from iCloud

• Apple support with proof of purchase

• Limited options on older iOS versions (model-dependent)

Anyone promising “instant iCloud unlock” without proof is lying.

🔥 My phone overheats or dies fast — is that software or battery?

Often software.

Runaway apps, corrupted updates, or malware can:

• Keep the CPU running at full power

• Cause overheating

• Drain the battery quickly

We test software before recommending battery replacement.

🧪 Do you test the phone after repair?

Yes — always.

We run:

• Automated diagnostics (60+ tests)

• Network, stability, thermal, and power checks

• Observation time before return (for high-risk repairs)

If a problem is likely to return, we catch it before you leave.

⏱️ How long do software repairs take?

It depends on complexity:

• Minor software issues: same day

• FRP / unlocks: 1–8 hours

• Boot/system recovery: same day – 2 days

• Advanced recovery: 2–5 working days

• Apple ID cases: Apple-controlled timelines

Rushed software repairs are where most failures happen.

💰 Why don’t you give a fixed price upfront?

Because it would be dishonest.

Two phones with the same symptom can require:

• Very different tools

• Different risk levels

• Different time investment

We diagnose first, then give a clear, fixed quote before starting.

🛡️ Do you offer a warranty on software repairs?

Yes.

We offer a limited software warranty covering:

• Issues caused by our repair

• Recurrence of the same software fault

Warranty does not cover:

• Pre-existing hardware damage

• Future updates breaking the system

• New user actions (resets, roots, failed DIY attempts)

⚠️ What should I NOT do before bringing my phone in?

Avoid:

• Factory resets

• Repeated password guessing

• Flashing random firmware

• Downloading “unlock” apps

• Paying online unlock scams

One wrong step can permanently lock the phone.

📞 Still unsure if your issue is software or hardware?

That’s exactly why diagnosis exists.

🟢 WhatsApp us a photo of your screen
🔵 Call for a quick technician opinion
🟠 Walk in for a free software diagnosis

⭐ Warranty & Quality Guarantee

What’s Covered, What Isn’t — and Why It Matters for Software Repairs

Software repairs aren’t like screen replacements. They involve security systems, encryption, firmware integrity, and external updates — some factors are controllable, others are not.
This warranty exists to protect you and us, and to clearly define responsibility.

No fine print tricks. Just clarity.

✅ What IS Covered (Our Software Warranty)

We provide a limited software warranty on qualifying repairs, covering:

• Recurrence of the same software fault we repaired
  (e.g. bootloop returns, same crash issue reappears)
  
  

• Errors caused directly by our repair process
  
  

• Configuration or system-level issues introduced during service
  
  

• Stability problems that occur under normal use within the warranty period
  
  

If it’s something we did or changed, we stand behind it.

⏱️ Warranty Period

• Standard software warranty: 14–30 days (job-dependent)
  
  

• High-risk or experimental recoveries may have limited or no warranty
  (clearly disclosed before work starts)
  
  

The exact warranty length is stated on your job invoice.

❌ What Is NOT Covered (Important)

Software warranty does not cover:

• Data loss where data removal was approved or unavoidable
  
  

• Hardware failures (battery, storage chip, board damage)
  
  

• New issues unrelated to the original fault
  
  

• Operating system updates released after the repair
  
  

• User actions after repair, including:
  
  

  • Factory resets
    
    

  • Rooting / jailbreaking
    
    

  • Flashing firmware
    
    

  • Failed DIY attempts
    
    

• Security lock reactivation caused by account actions
  
  

• Samsung Knox (0x1) consequences — these are permanent once triggered
  
  

• Devices with pre-existing instability documented during diagnosis
  
  

Software cannot override hardware decay or manufacturer policy changes.

🛡️ Why Software Warranties Are Limited (Honest Explanation)

Modern phones depend on:

• Manufacturer security updates
  
  

• Account systems (Google / Apple / Samsung)
  
  

• Carrier policies
  
  

• User behavior after repair
  
  

Any of these can change outside our control.

👉 A shop offering a “lifetime software warranty” is either misleading you or planning to deny claims later.

We choose honesty.

🧪 Our Quality Assurance Process (Why Failures Are Rare)

Before your phone is returned:

• We run automated diagnostics (60+ tests)
  
  

• Verify boot, network, sensors, and stability
  
  

• Perform thermal & power checks
  
  

• Monitor the device for intermittent faults
  
  

• Confirm the original symptom is resolved
  
  

This reduces repeat visits and protects your warranty.

📄 Documented Condition Reporting

For many software repairs we provide:

• Pre-repair condition notes
  
  

• Post-repair verification results
  
  

• Clear notes on permanent changes (e.g. Knox status)
  
  

This protects both sides and avoids misunderstandings.

⚠️ Special Cases & Transparency

Some repairs involve irreversible changes, including:

• Bootloader unlocking
  
  

• Knox Warranty Bit tripping
  
  

• Encryption removal on approved cases
  
  

These are clearly explained and documented before work begins.
You decide whether to proceed.

🧠 Why This Warranty Protects You

• Encourages proper diagnosis, not shortcuts
  
  

• Prevents surprise exclusions later
  
  

• Aligns expectations with technical reality
  
  

• Keeps pricing fair and honest
  
  

• Ensures accountability without false promises
  
  

This is how professional software repair is supposed to work.

📌 Simple Rule to Remember

If the issue returns because of our work, we fix it.
If it changes due to updates, hardware, or user actions, it’s outside warranty.

Ready for a Repair You Can Trust?

🟢 Walk in for a documented diagnosis
🔵 WhatsApp us for a pre-check
🟠 Call to book your software repair today

📞 Final Call to Action — Book Your Diagnosis Today

You’ve seen how modern phone problems really work.
You’ve seen why guessing, resets, and shortcuts cause permanent damage.
Now the next step is simple — get a proper diagnosis before anything irreversible happens.

🔍 Start With a Safe, Professional Diagnosis

Before any software repair, unlock, or recovery:

• We identify the real cause (software vs hardware)
  
  

• We protect your data and security
  
  

• We explain risks, success odds, and cost upfront
  
  

• We only proceed with your approval
  
  

No pressure. No surprises.

🚀 Choose the Fastest Way to Get Help

🟢 Walk In
Get a free software diagnosis and speak directly with a technician.

🔵 WhatsApp Us
Send your phone model + a photo of the screen for quick triage and advice.

🟠 Call Us
Book a same-day assessment or ask a technician if your issue is safe to wait.

🛡️ Why Act Now?

• Repeated attempts can lock devices permanently
  
  

• Factory resets can destroy recoverable data
  
  

• Wrong flashes can brick phones beyond repair
  
  

A 5-minute professional check can save your phone — and your memories.

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If it’s fixable safely and legally, we’ll tell you.
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