When your phone’s buttons stop responding or essential sensors fail, even simple tasks—like taking a photo, adjusting volume, or unlocking your phone—become frustrating and slow. These problems can interrupt your daily routine, especially when you need your device to work quickly and reliably.
Common symptoms you might experience:
Home or power button not responding
Volume buttons stuck or jammed
Fingerprint not recognizing
Auto-rotate not working
Proximity sensor acting up during calls
Flashlight not activating
Touch ID/Face ID errors
Camera switching malfunction
Screen staying black during calls
What’s likely happening:
These issues are often caused by flex cable faults, dust or debris under buttons, damaged sensors, loose connectors, firmware glitches, or IC-level failures.
Quick Tip:
Don’t force-press faulty buttons — this can break the flex cable completely.
For fast diagnostics and proper repair, Phone Cell Doctor Johannesburg South offers expert button replacement, sensor repair, and calibration with same-day service.
Screen won't turn off during calls? Auto-rotate not working? Vibration stopped? Fingerprint sensor unresponsive? Face unlock failing? Your phone's sensors are invisible workers that make everything function smoothly. When they fail, your phone becomes frustrating and difficult to use. Most sensor issues are fixable – from simple software calibration to component replacement.
⚡ Fast Track Your Repair:Click here 👉 WhatsApp Us Now | 👉 Book Free Diagnosis
Use this quick symptom guide to identify the exact sensor fault — then get a FREE professional diagnosis.
👉 Most sensor problems look serious but are fast and affordable to fix once correctly diagnosed.
🖤 “Black Screen Crisis” — Screen Goes Black & Won’t Wake
Your phone thinks something is always close to the screen.
Common signs:
Screen turns black as soon as you make or receive a call
Power button doesn’t wake screen during calls
You can’t end the call unless the other person hangs up
Screen only comes back after call ends
Likely cause (90% accuracy):
Proximity sensor stuck NEAR
Dust or dirt in earpiece
Missing internal rubber sensor cover (common after screen replacement)
Adhesive residue blocking sensor window
Good news:
Often fixable without replacing parts.
😵 “Accidental Touch Nightmare” — Screen Stays ON During Calls
Your phone thinks nothing is near the screen.
Common signs:
Screen never turns off during calls
You mute yourself or hang up with your cheek
Speakerphone turns on accidentally
Flashlight or apps open mid-call
Likely cause:
Proximity sensor stuck FAR
Software calibration error
Sensor flex or IC damage (drop or liquid exposure)
🔁 Auto-Rotate Stuck or Random
Screen won’t rotate to landscape
Rotates late or incorrectly
Games don’t respond to tilt
Likely cause:
Accelerometer or gyroscope calibration failure or hardware damage.
🔆 Auto-Brightness Missing or Not Working
⚠️ High-level warning sign
Symptoms:
Auto-brightness toggle missing in Settings
Screen stuck too bright or too dim
True Tone missing (iPhone)
Likely cause:
Ambient Light Sensor (ALS) failure
Lost calibration / serialization data (common after cheap screen replacement)
👉 This cannot be fixed with apps — requires professional tools.
Common signs:
No vibration on calls or messages
Keyboard feels “dead”
Weak or inconsistent vibration
Likely cause:
Vibration motor mechanical failure (very common, very fixable).
Fingerprint issues:
“Try again” repeatedly
Works only sometimes
Stops after screen replacement
Face Unlock / Face ID issues:
“Face not recognised”
“Face ID not available”
Stopped after drop or liquid exposure
⚠️ Important:
Some iPhone Face ID faults are not repairable due to security pairing — we’ll confirm this before any work.
⚠️ Do not ignore this
If your iPhone 13–16:
Reboots every ~180 seconds
Works briefly, then restarts again
Likely cause:
A Watchdog Timeout triggered by:
Damaged proximity sensor flex
Liquid in earpiece speaker area
👉 Continuing to use the phone can cause motherboard damage.
Immediate diagnosis recommended.
These fix up to 40% of proximity sensor issues:
Make a call → hold phone to a mirror
• Screen should turn OFF
• If not → sensor not detecting proximity
Power off phone
Clean earpiece area with microfiber cloth
Light isopropyl alcohol if needed
Improper protectors block sensors more often than people realise.
👉 If problem disappears — FREE fix.
We don’t guess. We measure live sensor data using manufacturer tools.
What we test:
Proximity (near/far values)
Ambient light response
Motion sensors (accelerometer & gyro)
Vibration strength
Fingerprint accuracy
Face unlock modules
⏱️ Diagnosis time: ~10 minutes
💰 Cost: FREE
Send:
Phone model
Exact symptom
When it started (drop, update, water?)
👉 We’ll tell you:
• Likely fault
• Repairability
• Price range
Same-day sensor testing
Most repairs done in 1–2 hours
Avoid waiting, guaranteed turnaround time.
Sensor problems are often:
Misdiagnosed
Made worse by cheap parts
Caused by missing internal components during DIY repairs
Correct diagnosis saves money — and prevents permanent damage.
If your phone feels “possessed” during calls, notifications, or everyday use, the problem is almost always a sensor stuck in the wrong state.
Below are the most common high-frustration symptoms, categorised by how the sensor is failing — not just which part is broken.
Your proximity sensor has only two jobs:
Detect when something is close to the screen
Detect when nothing is close to the screen
When it gets stuck in either state, everything breaks.
(Phone thinks your face is always against the screen)
What you experience:
Screen turns black immediately when a call starts
Screen will NOT wake during calls
Power button does nothing until call ends
You can’t hang up or access keypad
Call ends only when the other person hangs up
Why this feels serious:
You lose control of your phone mid-call
Emergency calls become stressful
Makes phone feel “dead” or frozen
What’s actually happening inside:
Proximity sensor constantly reports “object detected”
Infrared reflection is blocked or misread
Phone disables screen and touch for safety
Most common causes (in order):
Dust or compacted debris in earpiece
Missing internal rubber sensor cover (after screen replacement)
Adhesive residue blocking sensor window
Liquid residue inside earpiece channel
Sensor flex damaged during previous repair
Good news:
✔ Very often fixable without replacing parts
Typical repair outcome:
⏱️ 30–90 minutes
✅ Success rate: 90%+
(Phone thinks nothing is near the screen)
What you experience:
Screen never turns off during calls
Cheek presses mute, speaker, or hang-up
Flashlight or apps open mid-call
Calls end accidentally
Random numbers dial during calls
Why this is so frustrating:
You can’t trust your phone during conversations
Professional calls become embarrassing
Battery drains faster during calls
What’s actually happening inside:
Sensor fails to detect reflected infrared light
Calibration threshold incorrect
Sensor IC or flex cable damaged
Most common causes:
Software update corrupted calibration
Drop damage to sensor or flex
Liquid exposure (even small amounts)
Low-quality replacement screen blocking IR path
Typical repair outcome:
⏱️ 1–2 hours
✅ Success rate: 85–92%
Unlike proximity sensors, motion sensors fail in directional ways.
(Phone can’t agree which way is “up”)
What you experience:
Screen stuck in portrait or landscape
Rotation happens late or incorrectly
Racing or AR games don’t respond to tilt
Camera saves photos sideways
What’s actually happening inside:
Accelerometer or gyroscope reports incorrect gravity vector
MEMS structures damaged or jammed
Calibration data corrupted
Common triggers:
Hard drop (even with no visible damage)
Liquid exposure
Temperature shock
Firmware update without recalibration
Typical repair outcome:
⏱️ 1–3 hours
✅ Success rate: 80–88%
These are high-level faults many shops miss.
(Phone can’t sense light at all)
What you experience:
Auto-brightness toggle missing in settings
Screen stays blindingly bright at night
Screen too dim in sunlight
True Tone missing on iPhone
Why this matters:
Indicates sensor or calibration data failure
Often caused by poor screen replacement elsewhere
What’s actually happening inside:
Ambient Light Sensor not reporting values
Calibration or serial data missing
On iPhone 8+, sensor data not paired correctly
⚠️ Important:
This cannot be fixed with apps and often cannot be fixed without proper tools.
Typical repair outcome:
⏱️ 1–2 hours
✅ Success rate: 85–90% (if addressed correctly)
This is a mechanical problem disguised as software.
(Phone feels “dead” in silent mode)
What you experience:
No vibration on calls or notifications
Keyboard has no feedback
Weak or inconsistent vibration
Rattling sound but no vibration
What’s actually happening inside:
Vibration motor worn out or seized
Weight detached inside motor
Flex connection damaged
Why settings don’t help:
This is a physical motor failure
Software can’t compensate for mechanical wear
Typical repair outcome:
⏱️ 30–60 minutes
✅ Success rate: 95% (one of the most reliable repairs)
Biometrics fail in predictable patterns.
(Works sometimes — then suddenly doesn’t)
What you experience:
“Try again” repeatedly
Works only after multiple attempts
Stops working after screen replacement
Falls back to PIN constantly
What’s actually happening inside:
Sensor surface contaminated or scratched
Calibration lost
Sensor flex damaged
⚠️ Important for iPhone users:
Replacing Touch ID hardware permanently disables it.
Typical repair outcome (Android):
⏱️ 1–2 hours
✅ Success rate: 85–90%
(Phone suddenly doesn’t recognise you)
What you experience:
“Face not recognised”
“Face ID not available”
Works only in bright light
Stopped after drop or water exposure
What’s actually happening inside:
Camera or IR system misaligned
Sensor data corrupted
Paired components damaged (iPhone)
⚠️ Reality check:
Some iPhone Face ID failures are not repairable — and any shop promising otherwise is misleading you.
Diagnosis determines outcome.
(Especially iPhone 13–16)
What this means:
Proximity sensor flex reporting invalid data
iOS watchdog triggers forced restart
Often caused by liquid or flex damage
Why this is urgent:
Continued use can damage motherboard layers
Simple sensor issue can escalate into logic board failure
👉 Immediate professional diagnosis required.
Before you spend any money, there are a few safe things you can try.
Some sensor problems are simple. Others become permanently unrepairable if handled incorrectly.
This section shows you what’s safe, what’s risky, and what to avoid completely.
These steps fix or confirm up to 40% of sensor problems, especially proximity and vibration issues.
Why this works:
Proximity and light sensors use infrared light
Poorly designed screen protectors block or reflect IR
Thick cases can shadow the sensor window
Do this:
Remove screen protector completely
Remove case
Make a test call
Hold phone to ear or mirror
If the screen now behaves normally:
🎉 Problem solved — no repair needed
📌 This is the #1 free fix we see daily.
Safe cleaning method:
Power off phone
Use microfiber cloth
Light isopropyl alcohol (70–99%)
Gently clean earpiece area
Why it helps:
Skin oils, dust, and makeup block IR sensors
Even invisible residue causes failures
⚠️ Do NOT use:
Toothpicks
Needles
Compressed air directly into earpiece
Household cleaners
These do not fix hardware, but they confirm what’s broken.
Brand
Diagnostic Code
What It Shows
Samsung
*#0*#
Live proximity & light values
Xiaomi
*#*#6484#*#*
Hardware Test (CIT)
Google Pixel
*#*#7287#*#*
Pixel Diagnostics
Motorola
*#*#2486#*#*
Engineering Mode
Generic Android
*#*#0588#*#*
Proximity test
What to look for:
Proximity should change from FAR → NEAR
Light values should change when you cover sensor
📌 If values don’t change → hardware or calibration issue.
Fingerprint:
Delete existing fingerprints
Clean sensor
Re-add same finger 2–3 times from different angles
Face Unlock:
Clean front camera & sensor area
Re-enrol face in good lighting
Remove glasses or masks
💡 Works well for software-only corruption.
iPhone:
Settings → Sounds & Haptics
Vibrate on Ring & Silent → ON
Android:
Settings → Sound → Vibration & Haptics
Enable call, notification, and touch vibration
📌 If all settings are ON and vibration is still dead → hardware failure.
These mistakes turn fixable problems into permanent ones.
Internet myth:
Waving magnets over the phone fixes sensors.
Reality:
Proximity sensors use infrared light, not magnetism
Magnets can damage:
Compass (magnetometer)
Wireless charging alignment
Does absolutely nothing useful
Very common DIY mistake:
Rubber proximity sensor “bushing” sticks to old screen
New screen installed without it
Sensor becomes blind
📌 This is the #1 reason sensors fail after DIY screen replacement.
Once lost, replacements often:
Don’t fit correctly
Cause constant STUCK NEAR or STUCK FAR behavior
Why this is irreversible:
Sensors are cryptographically paired to the logic board
Replacing them disables biometrics permanently
⚠️ Even original Apple parts from another phone will NOT work.
Only authorised Apple systems can preserve pairing.
“It worked for my friend” stories are myths.
What actually happens:
Solder joints crack
Flex cables tear
Motherboard layers separate (modern iPhones)
📌 Vibration motors don’t “unstick” — they wear out.
What they can do:
Display readings
Confirm failure
What they cannot do:
Repair hardware
Restore lost calibration data
Fix damaged flex cables
⚠️ Many are malware or ad-spam apps.
This is not a software bug.
Cause:
Proximity flex damage
Liquid in earpiece
Watchdog timeout
DIY attempts often cause:
Logic board sandwich separation
Unrepairable sensor + board failure
👉 Immediate professional diagnosis recommended.
Many sensor problems:
Don’t need part replacement
Only need calibration
Are blocked, not broken
But DIY without tools:
Misses the real cause
Creates new damage
Increases repair cost later
Correct diagnosis first = cheapest outcome.
We’ll tell you before any work:
What’s actually wrong
If it’s repairable
What it will cost
If it’s not worth fixing
No pressure. No guesswork.
Send:
• Phone model
• Exact symptom
• What you already tried
10-minute sensor test
Same-day repairs available
Reserve a time slot, no waiting
If we can’t fix it properly, we’ll tell you — before touching your phone.
Phone sensors don’t “randomly stop working.”
They fail in predictable, technical ways — and understanding this explains why:
Some fixes are FREE
Some repairs fail after a few days
Some sensors cannot be replaced at all
Calibration is sometimes more important than the part itself
This section explains what’s really going on, in plain language.
Most people think a sensor is just a tiny component.
In reality, every phone sensor is a system made of three layers:
The physical component (IR sensor, accelerometer, vibration motor, fingerprint reader)
Flex cables, solder joints, connectors, and shielding
Software thresholds, offsets, and in many phones, cryptographic pairing
👉 If any one layer fails, the sensor fails — even if the part looks “fine”.
Emits invisible infrared light
Measures reflected light bouncing back
Calculates distance based on reflection strength
🖤 STUCK NEAR (Black Screen Crisis)
The phone constantly sees reflection.
Caused by:
Dust or debris in the earpiece channel
Adhesive residue after screen replacement
Missing rubber sensor bushing (very common)
Liquid residue changing IR reflectivity
📌 The sensor itself is often not broken — it’s being lied to by its environment.
😵 STUCK FAR (Accidental Touch Nightmare)
The phone sees no reflection at all.
Caused by:
Sensor flex damage
IR LED failure
Calibration threshold corruption
Cheap replacement screens blocking IR wavelengths
📌 This is where calibration becomes critical.
Calibration tells the phone:
What “near” means
What “far” means
What light levels are normal
What vibration strength is expected
Software updates overwrite values
Sensors replaced without recalibration
Cheap screens lack proper optical properties
Data corruption after drops or liquid exposure
Calibration menus are hidden
Require service-level access
Need reference values and test environments
👉 Replacing a sensor without calibration is like replacing a steering wheel without aligning the wheels.
Ambient Light Sensor (ALS) is cryptographically paired
Controls:
Auto-brightness
True Tone
Color temperature
Screen replaced without transferring sensor data
Original Apple screen from another phone used
No JCID / calibration programmer used
Result:
Auto-brightness missing
True Tone gone
Screen brightness behaves erratically
📌 The sensor may still work — but the phone rejects its identity.
Motors contain moving parts
Bearings wear out
Weights detach
Coils burn over time
No app or reset can fix:
Burned windings
Broken weights
Seized motors
👉 This is why vibration repair has such a high success rate — it’s a clean, mechanical replacement when done properly.
Usually replaceable
Require:
Correct part type
Recalibration
Clean optical path (under-display)
Cryptographically paired
Replacement permanently disables Touch ID
Even original Apple parts won’t restore it
📌 Any shop promising “Touch ID replacement” is either uninformed or dishonest.
It uses:
Infrared camera
Dot projector
Flood illuminator
All components are:
Factory paired
Encrypted
Linked to the Secure Enclave
One damaged component can disable the entire system
Replacing parts breaks pairing
Apple often replaces the entire phone instead
👉 Diagnosis determines whether recovery is possible — before money is spent.
These sensors are MEMS devices — tiny mechanical structures that move.
Microscopic arms bend or jam
Shock disrupts calibration
Moisture causes internal corrosion
Sensor works in some positions
Fails in others
Rotation delayed or reversed
📌 This is not software confusion — it’s mechanical physics.
From iPhone X onward:
Logic board is two PCBs sandwiched together
Joined by microscopic solder balls
Layers partially separate
Sensor lines lose continuity
Symptoms appear sensor-related
⚠️ No sensor replacement can fix this.
👉 This is why proper diagnosis comes before repair, not after.
Cheap repairs usually mean:
No calibration
Incorrect sensor bushings
Low-quality parts
No post-repair testing
Result:
Sensor works briefly
Fails again days or weeks later
Customer pays twice
We fix the cause, not just the symptom.
We don’t just replace parts. We:
Measure live sensor data
Restore calibration where possible
Use correct optical and mechanical components
Test every sensor before return
If calibration fixes it — we don’t sell you parts.
Sensor repair is not guesswork.
It’s a controlled process designed to identify the real fault, fix only what’s necessary, and return your phone fully tested.
Here’s exactly what happens when you bring your phone to us.
Before opening your phone, we verify the problem using live data.
Proximity sensor (NEAR / FAR response)
Ambient light sensor (lux response)
Accelerometer & gyroscope (orientation vectors)
Vibration motor strength
Fingerprint recognition accuracy
Face unlock response (where applicable)
Compass & Hall sensor (if relevant)
Manufacturer diagnostic menus
Service-level calibration tools
Real-world call, rotation, and notification tests
📌 Why this matters:
Many sensor problems are blockage or calibration-related — replacing parts too early wastes your money.
We determine:
Is the sensor stuck NEAR or stuck FAR?
Is the hardware responding at all?
Is calibration data missing or corrupted?
Was there prior repair damage?
Is the fault software, mechanical, or board-level?
You’ll be told:
What’s broken
What’s NOT broken
Whether repair is worthwhile
No repair begins without your approval.
If the issue can be fixed without replacing parts, we do that first.
This includes:
Removing debris or residue from sensor channels
Reinstalling missing rubber sensor bushings
Correcting misaligned components from previous repairs
Software recalibration of sensors
💡 Many shops skip this step entirely.
If this solves the problem, you pay less — or nothing.
If hardware is confirmed faulty:
Proximity sensor flex
Ambient light sensor module
Accelerometer / gyroscope IC
Vibration motor
Fingerprint sensor (where allowed)
OEM-quality or original-spec parts
Correct optical transparency for IR sensors
Proper shielding and alignment
Clean soldering and connector handling
⚠️ We do not replace cryptographically paired sensors on iPhones unless functionality can be preserved.
This is where many repairs succeed — or fail.
Proximity NEAR/FAR thresholds
Ambient light response curves
Accelerometer & gyroscope orientation
Fingerprint sensor sensitivity (Android)
Haptic strength (where applicable)
Without calibration:
Sensors behave unpredictably
Auto-brightness fails
Screen stays on or off incorrectly
Repair “works today, fails tomorrow”
📌 Calibration requires professional tools, not apps.
Your phone is tested in real-world conditions:
✔ Test calls (screen turns off/on correctly)
✔ Rotation in all orientations
✔ Brightness response (dark & bright environments)
✔ Vibration strength (calls, notifications, haptics)
✔ Fingerprint accuracy (multiple scans)
✔ Face unlock reliability (if applicable)
✔ No unexpected reboots or errors
If it doesn’t pass all tests, it doesn’t leave the bench.
Before you leave, we:
Show you the repaired function
Explain what failed and why
Advise on prevention (screen protectors, cases, care)
Provide warranty details
You walk away informed, not confused.
✔ No unnecessary parts replaced
✔ No charge if calibration fixes it
✔ No false promises on unrepairable sensors
✔ No “trial and error” billing
✔ No rushed testing
If we can’t fix it properly, we’ll tell you — before touching your phone.
Repair Type
Time
Diagnosis & calibration only
30–60 min
Proximity / light sensor
1–2 hours
Vibration motor
30–60 min
Motion sensors
1–3 hours
Fingerprint sensor
1–2 hours
Most repairs are same-day.
Send:
• Phone model
• Sensor issue
• What you’ve already tried
FREE sensor test
Same-day repairs available
Guaranteed time slot
No waiting
Sensor repairs do not have one fixed price, because the cause matters more than the symptom.
A screen that won’t turn off during calls could be:
A blocked sensor (FREE fix)
A calibration issue (low cost)
A damaged sensor flex (component repair)
A motherboard-level fault (not worth repairing)
That’s why diagnosis always comes first — and why ours is FREE.
Software calibration → inexpensive
Hardware replacement → higher cost
Some sensors are:
Simple (vibration motors)
Integrated (proximity + ambient light)
Security-paired (Touch ID / Face ID)
Flagship phones use more complex sensor systems
Newer models require more precise calibration
Missing sensor bushings
Cheap screens blocking IR
Incorrect parts installed elsewhere
📌 Fixing someone else’s mistake often costs more than a first-time repair.
✔ You only pay for what’s actually broken
✔ No “trial and error” part swapping
✔ Calibration billed lower than replacement
✔ If it’s not worth fixing — we tell you
FREE diagnosis. No obligation.
(Best-case scenario)
Service
Price Range
Sensor diagnosis
FREE
Proximity / light sensor calibration
R250 – R500
Motion sensor calibration
R250 – R400
Compass recalibration
R250 – R400
Fingerprint / Face unlock re-enrolment
FREE
📌 Many issues are solved at this level — no parts needed.
(Most common repairs)
Repair Type
Price Range
Proximity sensor
R600 – R1,200
Ambient light sensor
R600 – R1,200
Proximity + light (combined)
R700 – R1,300
Vibration motor (Android)
R400 – R700
iPhone Taptic Engine
R600 – R1,100
Accelerometer / Gyroscope
R700 – R1,400
Compass / Magnetometer
R600 – R1,100
Hall sensor
R300 – R700
⏱️ Turnaround: Same day (1–2 hours)
(Repairability depends on diagnosis)
Repair Type
Price Range
Fingerprint sensor (Android)
R700 – R1,800
Face unlock hardware (Android)
R800 – R1,600
Sensor flex repair
R800 – R1,500
⚠️ Important Notes:
iPhone Touch ID cannot be replaced
iPhone Face ID may be non-repairable
We confirm repairability before charging
Some jobs are technically possible but ethically wrong.
We will not:
Replace iPhone Touch ID knowing it will disable biometrics
Replace Face ID components if pairing cannot be preserved
Charge for sensor replacement when calibration will fix it
Attempt motherboard repairs when failure is unavoidable
📌 Saying “no” saves customers thousands.
Never accept pricing without testing.
Sensors fail in different ways.
It’s not possible without losing security.
Fixing the aftermath costs more.
All sensor repairs include:
Parts warranty (model-dependent)
Functional testing before return
Support if the same fault returns
Calibration-only fixes are covered too.
Send:
• Phone model
• Sensor issue
• Whether phone was previously repaired
👉 We’ll give you:
Likely repair tier
Honest price range
Time estimate
FREE sensor diagnosis
No appointment needed
Guaranteed slot
Same-day service
Sensor repairs are one of the most commonly misdiagnosed phone problems.
Many customers visit us after paying for a repair that didn’t last — or made the problem worse.
Here’s why that happens, and what we do differently.
What often happens elsewhere:
Phone shows a symptom → part is replaced
No testing of NEAR / FAR values
No confirmation of actual sensor behavior
Why it fails:
“Stuck Near” and “Stuck Far” behave very differently
Replacing the wrong component does nothing
Underlying blockage or calibration issue remains
How we prevent this:
We diagnose sensor state, not just the symptom
Live data testing before any repair
We don’t replace parts unless the sensor is proven faulty
What often happens elsewhere:
Sensor replaced
Phone handed back immediately
No calibration performed
Why it fails:
Phone doesn’t know how to interpret new sensor values
Thresholds are incorrect
Sensor behaves unpredictably
How we prevent this:
Calibration is mandatory, not optional
We restore correct NEAR / FAR thresholds
Motion and light sensors are recalibrated after any repair
📌 Many “repairs that fail in a week” are uncalibrated repairs.
This is extremely common after screen replacement.
What goes wrong:
Rubber sensor cover sticks to old screen
New screen installed without it
Sensor becomes blind or confused
Result:
Screen stays black
Screen never turns off
Random sensor behavior
How we prevent this:
We inspect and transfer all sensor bushings
Replace damaged covers with correct spec parts
Verify optical alignment before sealing the phone
Not all screens are sensor-compatible.
What happens with cheap displays:
IR light doesn’t pass correctly
Proximity sensor reads false values
Auto-brightness becomes erratic
Why this is dangerous:
Sensor may appear “broken”
Shop replaces sensors unnecessarily
Root cause (screen) is ignored
How we prevent this:
We use sensor-compatible screens only
Verify IR transparency before installation
Test proximity response with the display installed
Some sensors cannot be replaced freely.
Common misinformation:
“We’ll replace your Touch ID”
“We’ll fix Face ID easily”
Reality:
Touch ID & Face ID are cryptographically paired
Replacing them disables biometric security permanently
How we prevent this:
We explain limitations upfront
We refuse unethical replacements
We diagnose repairability before charging
📌 Honesty protects your phone — and your money.
What happens in fast-turn shops:
No pre-testing
No post-testing
Phone returned quickly
Why it fails:
Sensor problems are subtle
Some failures only appear in real usage
Issues show up hours or days later
How we prevent this:
Multi-stage testing
Real call tests
Rotation and brightness testing
Stress-testing before handover
Some sensor failures are not sensor failures at all.
Example:
iPhone logic board “sandwich” separation
Sensor lines lose continuity
Replacing sensors does nothing
What happens elsewhere:
Parts swapped repeatedly
Customer charged multiple times
Phone still fails
How we prevent this:
We identify board-level faults early
We stop the repair before wasting your money
We advise honestly if repair is not viable
✔ Live sensor data testing
✔ Root cause analysis
✔ Correct part selection
✔ Mandatory calibration
✔ Real-world usage testing
✔ Ethical repair limits
This is why our repairs last.
Sensor failures are frustrating — but bad repairs are worse:
You pay twice
You lose trust
You risk permanent damage
Choosing the right repair process the first time saves money, time, and stress.
Describe your issue — we’ll tell you honestly if we can fix it.
FREE sensor diagnosis
Same-day repairs available
Guaranteed slot, no waiting
This is usually a proximity sensor stuck in the “NEAR” state.
Common causes include dust in the earpiece, a blocked sensor window, missing rubber sensor bushing, or calibration issues after a screen replacement.
In many cases, the sensor itself is not broken and can be fixed without replacing parts.
This indicates a “STUCK FAR” proximity sensor.
The sensor is failing to detect your face, often due to:
Sensor flex damage
Calibration corruption
Cheap or incompatible replacement screens blocking infrared light
A proper diagnosis determines whether calibration or replacement is needed.
Vibration motors are mechanical components.
Weak vibration usually means:
Internal wear
Loose weights
Partial coil failure
No app or reset can fix this. A physical motor replacement is required for reliable vibration again.
Yes. Sensors are extremely sensitive to moisture.
Liquid can:
Change infrared reflection (proximity sensors)
Corrode microscopic sensor contacts
Cause delayed or random failures days or weeks later
That’s why sensor issues often appear after liquid exposure, not immediately.
If cleaning removed dust or residue, the fix can be permanent.
However, if contamination remains inside the earpiece channel or under the screen, the issue may return.
We clean internally, not just externally, to prevent repeat failures.
On many phones (especially iPhone 8 and later), this means:
Ambient Light Sensor calibration data is missing
The sensor is no longer correctly paired
A screen replacement was done without serialization
Calibration or proper data transfer is required — apps cannot restore this.
Touch ID: ❌ Not replaceable. It is cryptographically paired to the logic board.
Face ID: ⚠️ Sometimes repairable, sometimes not — it depends on which component failed.
Any shop promising guaranteed biometric replacement on iPhones is misleading you.
We diagnose before charging.
This is very common.
Possible causes:
Incorrect screen thickness
Missing sensor alignment ring
Calibration not performed
Incompatible display
Fingerprint sensors are extremely position-sensitive. A proper reinstall and calibration usually fixes it.
On certain iPhones (especially 13–16 series), repeated reboots every 2–3 minutes can be caused by:
A damaged proximity sensor flex
Liquid in the earpiece area
Watchdog timeout errors
This requires urgent diagnosis to prevent further damage.
Yes. Updates can:
Overwrite calibration data
Expose existing hardware faults
Disable improperly installed replacement parts
This is why sensors may “fail overnight” after an update — the fault was already there.
Most sensor repairs are same-day:
Diagnosis & calibration: 30–60 minutes
Proximity / light sensor: 1–2 hours
Vibration motor: 30–60 minutes
Motion sensors: 1–3 hours
Complex cases may take longer, but you’ll be informed upfront.
Because guessing costs customers money.
We only charge after we:
Identify the real fault
Confirm repairability
Explain the price and options
If calibration fixes it, you don’t pay for parts.
Yes. All eligible sensor repairs include warranty on:
Replaced parts
Calibration work
Repeat of the same fault
Details depend on the repair type and phone model, and are explained before payment.
No appointment is needed for diagnosis.
Walk-ins are welcome, or you can book online for a guaranteed time slot.
WhatsApp is fastest.
Send:
Phone model
Sensor issue
Whether it’s been repaired before
We’ll guide you honestly — even if repair isn’t recommended.
Sensor repairs fail when corners are cut.
Our warranty exists because we don’t cut corners.
We stand behind our diagnostics, parts, calibration, and workmanship — with clear, honest coverage.
Proximity sensors
Ambient light sensors
Motion sensors (accelerometer / gyroscope)
Vibration motors
Fingerprint sensors (Android only, where applicable)
Covered for:
✔ Manufacturing defects
✔ Installation-related failure
✔ Return of the same fault under normal use
Sensor recalibration
Threshold tuning
Orientation alignment
Brightness response correction
Covered for:
✔ Same-function failure
✔ Incorrect post-repair behavior
📌 Calibration-only fixes are still protected.
If a repair fails due to our work:
We fix it again at no cost
Or refund the affected repair
No arguing. No blame shifting.
Repair Type
Warranty
Calibration-only fixes
7–14 days
Proximity / light sensors
1–3 months
Motion sensors
1–3 months
Vibration motors
1–3 months
Fingerprint sensors (Android)
1–3 months
📌 Exact duration depends on phone model and part availability and is explained before payment.
We’re transparent about limits — because honesty matters.
New physical damage (drops, cracks, pressure)
Liquid or moisture exposure after repair
Third-party repairs or reopening after service
Software modifications (rooting, custom ROMs)
Different or unrelated faults
Touch ID is not replaceable
Face ID repairability depends on component damage
Warranty does not override Apple’s security pairing
We explain this before any repair attempt.
OLED-integrated sensors rely on screen quality
Cheap screen replacements can affect performance
Warranty applies only when compatible displays are used
Every phone leaves our bench only after:
✔ Multi-stage testing
✔ Real-world usage simulation
✔ Sensor response verification
✔ Stability checks
If it doesn’t pass, it doesn’t leave.
If the same sensor fault returns during the warranty period:
Bring the phone back
We re-test at no cost
We repair, recalibrate, or replace — free
If unrepairable, we refund the affected service
Simple. Fair. No stress.
Some shops advertise “6–12 month warranties” but:
Skip calibration
Use low-quality parts
Add exclusions later
We offer realistic warranties backed by:
Proper diagnosis
Correct parts
Professional calibration
That’s why our repairs last.
If we fix it, it works — or we fix it again.
Anyone can claim they “fix phones.”
Trust is earned by how repairs are done, what is explained, and what is refused.
Here’s why customers consistently choose us — and come back.
Most shops replace parts first.
We test, measure, and explain before touching anything.
✔ Live sensor data testing
✔ Root cause analysis
✔ Honest repairability assessment
✔ No charge if calibration fixes it
Customers trust us because we don’t guess.
Some repairs make money — but permanently damage phones.
We will not:
Replace iPhone Touch ID knowing it will never work
Promise guaranteed Face ID repair when pairing is broken
Charge for parts when calibration solves the issue
Perform repairs that won’t last
Saying “no” builds trust.
Sensors are not plug-and-play components.
We understand:
NEAR vs FAR proximity states
Infrared optical paths
Calibration thresholds
Cryptographic pairing
Board-level limitations
This is why customers come to us after other repairs fail.
We use:
Manufacturer diagnostic menus
Service-level calibration tools
Proper optical testing
Controlled repair environments
Not free apps. Not trial-and-error.
Before you pay, your phone is tested with:
✔ Real phone calls
✔ Screen on/off behavior
✔ Rotation & motion
✔ Brightness response
✔ Vibration strength
✔ Fingerprint / face unlock accuracy
If it doesn’t pass, it doesn’t leave.
FREE diagnosis
Transparent pricing
No upselling
No surprise charges
Customers trust us because they know the cost before agreeing.
We don’t hide behind fine print.
✔ Warranty on parts
✔ Warranty on calibration
✔ Warranty on workmanship
If the same fault returns — we fix it.
We’re not an online-only repair box.
✔ Real technicians
✔ Physical location
✔ Walk-in support
✔ WhatsApp communication
If there’s an issue, you can speak to us — directly.
We explain:
What failed
Why it failed
What was fixed
How to prevent it
Customers leave informed, not just repaired.
Fewer repeat failures
Higher success rates
Long-term customer relationships
Repairs done right the first time
That’s why customers recommend us.
Sensor problems are frustrating —
bad repairs are worse.
Whether your screen stays black during calls, doesn’t turn off, vibrates weakly, or your fingerprint or Face ID stopped working, the fix depends on proper diagnosis, not guesswork.
That’s exactly what we do.
Sensor issues often get worse over time
Cheap repairs skip calibration
Incorrect parts cause repeat failures
Fixing failed repairs costs more than doing it right once
The right repair saves money — and your phone.
Before any repair:
✔ We test the sensor properly
✔ We explain what’s actually wrong
✔ We confirm repairability
✔ You decide — no pressure
If calibration fixes it, you don’t pay for parts.
Send us:
• Phone model
• Sensor issue
• Whether it was repaired before
👉 Get an honest answer within minutes.
FREE sensor diagnosis
Same-day repairs available
Guaranteed time slot
No waiting
✔ Professional diagnosis
✔ Correct parts
✔ Mandatory calibration
✔ Real testing
✔ Clear warranty
✔ Ethical repair limits
No shortcuts. No surprises.
Most of our sensor repairs come from people who:
Tried DIY
Chose a cheap fix
Were promised “quick solutions”
They came to us because they wanted it done properly.
If you’re not sure whether your phone is worth fixing:
Ask us
We’ll tell you honestly
Sometimes the best decision is not to repair — and we’ll say that too.
Message us now, walk in, or book online — and let’s get your phone working the way it should.
📞 Having Trouble With Buttons or Sensors? Let Cell Doctor Fix It Today!
From stuck power buttons to failing Face ID and fingerprint sensors — we diagnose and repair all button & sensor faults fast, safely, and professionally.
👉 Book Your Free Diagnostic
👉 Same-Day Repair Options Available
👉 Up to 6-Month Warranty on Parts & Labor
💬 Chat with a Technician on WhatsApp — Instant Help!
**Power button stuck or broken? Volume buttons not responding? Headphone jack damaged? SIM tray stuck? Buttons are your primary way to interact with your phone – when they fail, basic functions become impossible or extremely frustrating. Most button and port issues are straightforward repairs with high success rates and quick turnaround times.
⚡ Fast Track Your Repair: click here 👉 WhatsApp Us Now |👉 Book Free Diagnosis
Tap what your phone is doing — get the right fix fast
(Subline for trust)
Most button & port issues are same-day repairs once correctly diagnosed.
This is a grid or stacked button list (mobile-first).
Each item has:
A relatable symptom phrase
A diagnostic hint
A micro-action
If your power button:
Needs extra pressure to work
Works sometimes, then stops
Feels sticky or stuck after spills
Doesn’t wake the phone at all
👉 Likely a worn or contaminated internal switch
🔗 Check Power Button Fixes →
🟡 Temporary help: Enable AssistiveTouch / Accessibility Menu while you book repair
If volume buttons:
Only work when pressed very hard
Feel loose or don’t “click”
Change volume randomly
Stop screenshots or force restarts
👉 Usually a shared flex cable failure
🔗 See Volume Button Solutions →
If your phone:
Won’t mute or unmute reliably
Needs wiggling to work
Is stuck on silent or ring
👉 Side switch mechanism likely worn
🔗 Mute Switch Repair Info →
If the home button:
Doesn’t respond every press
Clicks but Touch ID fails
Feels delayed or inconsistent
👉 Button or sensor damage (model-dependent)
🔗 Home Button Diagnosis →
⚠️ Note: Some iPhone Touch ID functions cannot be restored — we explain before repair.
If headphones:
Only work when cable is held at an angle (“wiggle check”)
Cut in and out
Leave phone stuck in “headphone mode”
👉 Bent pins, lint, or corrosion inside port
🔗 Headphone Jack Fixes →
🟢 Quick check: Shine a light inside — lint causes ~5% of “false failures”
If your phone:
Charges only at a specific angle
Disconnects when touched
Gets hot near the port while charging
👉 Damaged or corroded charging pins
🔗 Charging Port Diagnosis →
🚨 Stop charging if port overheats — this can cause further damage
If the SIM tray:
Won’t eject
Feels jammed or bent
Pops out or won’t read SIM
👉 Tray or internal reader damage
🔗 SIM Tray Repair Options →
❌ Do not force — broken eject mechanisms cost more to fix
If your phone:
Vibrates weakly or unevenly
Makes rattling or buzzing sounds
Feels delayed when tapping
👉 Haptic engine or internal mount issue
🔗 Vibration & Haptic Repair →
If more than one button failed:
Power + volume both dead
All side buttons unresponsive
👉 Shared flex cable or liquid damage
🔗 Multi-Button Repair →
Add this immediately below the selector:
💡 Not sure yet?
Use accessibility shortcuts to keep using your phone — then let us fix it properly.
🟢 WhatsApp a photo or description
🔵 Book a free diagnosis
⚫ Walk in — most fixes take 1–2 hours
If you’re experiencing any of the symptoms below, your phone likely has a button, port, or haptic hardware issue — most of which are quick, same-day repairs once correctly diagnosed.
👉 Tap a symptom to jump to the fix, or scroll for details.
Button works only when pressed very hard
Button feels sticky, jammed, or doesn’t “click”
Button responds sometimes, then stops
Phone won’t wake unless plugged into a charger
Buttons stopped working after a drop, spill, or moisture exposure
🟡 Tip: If the button needs extra pressure, the internal switch is already worn and usually fails completely soon.
Phone charges only at a specific angle (“wiggle check”)
Charging disconnects when cable is touched
Port area gets unusually hot while charging
Phone charges very slowly or not at all
Phone was exposed to humidity, rain, sweat, or pocket lint
🚨 Warning: Heat around the charging port indicates damaged or corroded pins — continuing to charge can cause further hardware damage.
Headphones not detected or cut in and out
Sound works only when cable is held at an angle
Phone stuck in “headphone mode”
Crackling or static noise in one or both ears
🟢 Good to know: Around 4–6% of headphone or charging issues are caused by deep lint or debris — not a faulty part.
Home button doesn’t respond every press
Touch ID fails even though the button clicks
Silent/mute switch won’t stay in position
Switch works only when wiggled
⚠️ Important: Some iPhone home button functions (Touch ID) cannot be restored after hardware damage — we explain this before any repair.
SIM tray won’t eject or feels jammed
SIM not detected after reinserting tray
Tray is bent, loose, or won’t sit flush
❌ Do not force the tray — broken ejection mechanisms cost more to repair.
Vibration feels weak, delayed, or uneven
Phone makes rattling or buzzing sounds
Button presses feel “flat” with no feedback
🔧 Modern phones use precision haptic engines — even minor wear or loose mounts can affect the feel.
If your phone shows any of the above:
The issue is hardware-related, not software
The repair is targeted (one part, not the whole phone)
Your data is safe
Most fixes take 30 minutes to 2 hours
Use temporary accessibility features to keep your phone usable:
AssistiveTouch (iPhone) or Accessibility Menu (Android)
Double-tap to wake
Fingerprint / Face ID unlocking
These are short-term workarounds — delaying repair can turn a small fix into a bigger one.
💬 WhatsApp us your symptom (fastest)
🔧 Book a free diagnosis
🚶 Walk in — same-day service for most repairs
Grouped symptoms logically (buttons, ports, haptics)
Removed repetition without losing detail
“Needs extra pressure”
“Works only at an angle”
These trigger early action, not panic.
Overheating port warning
SIM tray force warning
These build trust, not urgency pressure.
Data safety
Fast repair times
Clear next steps
Below are the user-facing symptom blocks optimized for scanning, conversion and SEO. Each block keeps your original technical depth but adds a short “Do you need repair now?” micro-summary, a safe quick test, what we fix, and the typical time / success / price lines so customers know what to expect and can act fast.
Common symptoms
Needs extra pressure to register.
Works intermittently or only after several presses.
Button is stuck, jammed, or physically pushed-in.
Phone won’t wake unless plugged into a charger.
Button stopped after a drop or spill.
Do you need repair now?
Yes if the button needs extra pressure, is sticky, or intermittent — that’s a precursor to total failure.
Urgent if the phone won’t power on at all.
Quick safe checks you can try
Power off, dab a cotton bud in isopropyl (70%+) and gently clean around the edges; press repeatedly.
Try AssistiveTouch (iOS) or Accessibility Menu (Android) as a temporary workaround.
Plug into charger — some phones wake when charging.
What we commonly fix
Flex cable replacement (most common).
Replace/clean internal switch and button cap.
Remove sticky residue from sugary spills (may need ultrasonic cleaning).
Re-seat or replace connectors affected by drops/wear.
Typical time / success / price
Time: 30 mins – 2 hours
Success rate: ~95% for mechanical fixes (Touch ID limitations noted separately)
Price: R250–R1,200 (cleaning → full flex replacement)
Micro-CTA: If it needs force to work, book a quick diagnosis — same-day repairs available.
Common symptoms
One or both volume buttons don’t respond.
Buttons are loose or rattle.
Volume changes randomly or requires hard pressing.
Volume-button-as-shutter (camera) not working.
Do you need repair now?
Yes if both buttons fail or if one fails and you rely on the buttons daily. Delay can make the flex cable need a full replacement.
Quick safe checks
Try software restart (some glitches mimic hardware failure).
Press gently around the frame to see if movement changes response (don’t force).
Check camera volume shutter settings as a temporary workaround.
What we commonly fix
Replace the integrated side-button flex cable.
Clean button contacts and remove debris.
Repair damage from drops or water.
Typical time / success / price
Time: 1–2 hours
Success rate: ~93%
Price: R600–R1,200
Micro-CTA: Volume issues often share a flex cable — fixing both at once can save cost. WhatsApp for a combo quote.
Common symptoms
Home button doesn’t click or is unresponsive.
Touch ID fingerprint stops working even if button clicks.
iPhone 7/8 “solid-state” feeling changes (no physical press).
Do you need repair now?
Yes if the button is unresponsive or Touch ID is critically used. Note: some iPhone Touch ID functions cannot be restored after certain hardware replacements — we’ll explain before repair.
Quick safe checks
Try the home-button recalibration trick (open app → power menu → hold home).
Use AssistiveTouch as a temporary substitute.
What we commonly fix
Home button replacement (mechanical models) — Touch ID limitations apply.
Taptic engine checks and replacement for 7/8-series behaviour.
Cleaning or flex replacement for older phones.
Typical time / success / price
Time: 1–2 hours
Success rate: ~85% for button functionality; Touch ID may be non-restorable if sensor hardware damaged.
Price: R700–R1,400
Micro-CTA: If you depend on Touch ID, get diagnostics first — we’ll preserve expectations in writing.
Common symptoms
Headphones not detected or one ear dead.
Sound cuts in/out or works only when holding the cable at a certain angle (wiggle check).
Phone stuck in “headphone mode” or crackling/static noise.
Do you need repair now?
Yes if sound is intermittent or you must hold the cable at an angle — that usually means bent pins or loose contacts.
Quick safe checks
Shine a torch into the jack; remove visible lint with a wooden toothpick (never metal).
Try another pair of headphones to rule out cable damage.
What we commonly fix
Deep cleaning (lint removal), contact straightening, or jack flex replacement.
Fix detection switch or replace jack assembly.
Typical time / success / price
Time: 15–90 minutes
Success rate: ~92% (note: ~4–6% of “failures” are lint/dirt)
Price: R200–R900
Micro-CTA: Send a photo of the jack on WhatsApp — if it’s lint, we can often clean it while you wait.
Common symptoms
Charges only at an angle (wiggle check positive).
Charging disconnects when touched; slow charging.
Port area becomes unusually hot when charging.
Charging stopped after moisture or sweat exposure.
Do you need repair now?
Yes — stop charging if the port gets hot. Overheating risks further damage. Angle-only charging suggests bent pins or loose connector.
Quick safe checks
Try a different cable & charger to rule out accessories.
Gently inspect with a torch for lint; don’t use metal picks.
If port gets hot, unplug immediately and bring it in.
What we commonly fix
Deep lint cleaning, pin realignment, or port assembly replacement.
Repair corrosion damage — sometimes ultrasonic cleaning helps with residue and corrosion.
Typical time / success / price
Time: 30 mins – 2 hours
Success rate: High for cleaning; variable if pins/circuitry corroded
Price: R350–R900 (charging port specific page handles full details)
Micro-CTA: If charging is unstable, book an urgent diagnostic — we’ll test safely and avoid causing more damage.
Common symptoms
Tray won’t eject or is bent.
SIM not detected after tray is reinserted.
Tray pops out or won’t sit flush.
Do you need repair now?
Yes if the tray is jammed or the phone won’t read the SIM — forcing the tray often causes more damage.
Quick safe checks
Use a proper SIM ejector or a straightened paperclip inserted straight and firmly; don’t jab or twist violently.
What we commonly fix
SIM tray replacement, ejection mechanism repair, or SIM reader replacement if contacts are damaged.
Typical time / success / price
Time: 15–60 minutes
Success rate: ~97% for tray replacement; lower if SIM reader pins are damaged
Price: R200–R1,200
Micro-CTA: If the tray refuses to budge, bring it in — we have specialized tools to extract it safely.
Common symptoms
Switch stuck, loose, or non-functional.
Phone won’t mute/unmute reliably; needs wiggling.
Do you need repair now?
Depends. If you can’t mute for meetings, consider repair. If it’s intermittent, a cleaning/replacement is recommended before it fails fully.
Quick safe checks
Toggle the switch several times; use compressed air if available.
What we commonly fix
Mute switch flex replacement or cleaning.
Re-seat switch mechanism if loose.
Typical time / success / price
Time: 30 mins – 2 hours
Success rate: ~94%
Price: R600–R1,100
Micro-CTA: Quick fixes are often possible — WhatsApp us and we’ll advise if you can try a safe step first.
Common symptoms
Power + volume both dead.
All side buttons unresponsive.
Fail after a single impact or liquid exposure.
Do you need repair now?
Yes. Multiple failures usually indicate shared flex cable damage or corrosion — delaying often increases repair cost.
Quick safe checks
Don’t attempt to open the phone. Try a software restart to rule out glitches.
What we commonly fix
Replace complete button flex assembly, clean corrosion, or repair motherboard contacts if needed.
Typical time / success / price
Time: 1–3 hours
Success rate: ~85%
Price: R800–R1,500
Micro-CTA: For multiple failures, bring the phone in ASAP — we’ll triage and prevent escalation.
Common symptoms
Vibration is weak, delayed, uneven or makes rattling sounds.
Button presses feel “flat” or feedback is inconsistent.
Do you need repair now?
Yes if vibration is noticeably different — it impairs usability and can indicate failing haptic motors or mounts.
Quick safe checks
Toggle vibration settings; test with different apps to rule out software.
If noise persists, bring it in — loose mounts can be fixed before full failure.
What we commonly fix
Replace or remount haptic motor/actuator assemblies.
Repair internal mounts and connectors.
Typical time / success / price
Time: 30 mins – 2 hours
Success rate: High for mechanical fixes
Price: Variable by model — ask for an exact quote
Micro-CTA: Send a short video of the vibration behaviour on WhatsApp — we’ll often identify it instantly.
If you want the technical details, our in-shop diagnostic includes: wiggle checks, multimeter resistance checks, powered voltage tests, and microscopic inspection. We also offer ultrasonic cleaning for sticky/corroded contacts that manual cleaning can’t remove.
If any block matches your phone:
WhatsApp a photo or short video (fastest)
Book free diagnosis online
Walk in — most button/port fixes are same-day
(The Technical Truth — Explained Simply)
Understanding how buttons, ports, and vibration systems actually work explains why certain symptoms appear — and why some “quick fixes” work temporarily while others make the problem worse.
You don’t need to be a technician to understand this — just a clear explanation.
Inside your phone, the power and volume buttons are not individual parts. They are usually mounted on a single ultra-thin flex cable, made up of:
External button cap (what you press)
Internal metal dome switch (creates the click)
Flex cable (sends the signal)
Motherboard contact point
When you press the button:
The metal dome collapses
A circuit briefly closes
The motherboard detects the command
🔹 Mechanical wear (≈60%)
Metal domes fatigue after 50,000–100,000 presses
Springs lose tension
Contacts oxidize → poor conductivity
Result: button works only when pressed harder
🔹 Contamination & sticky residue (≈20%)
Dust, pocket lint, oils, sugary drinks
Creates resistance or “continuous press” behaviour
Causes buttons to feel sticky or inconsistent
🔹 Flex cable damage (≈15%)
Drops stretch or tear the cable
Shared cables mean multiple buttons fail together
🔹 Liquid & humidity exposure (≈5%)
Sweat, rain, steam — not just full submersion
Microscopic corrosion slowly degrades contacts
Cold testing (phone off):
Healthy power switch resistance typically reads 0.600 – 0.900
Hot testing (phone on):
Working power switch voltage usually measures 3.0 – 3.6V
Inconsistent readings confirm internal failure — not software.
Button domes and contacts are molded into the flex
Individual buttons can’t be replaced separately
Full flex replacement restores original feel and reliability
A charging port contains:
Precision alignment pins (power & data)
Spring-loaded contacts
Detection circuits
Soldered or flex-mounted connections
Lightning ports (iPhone) are narrower, making them more prone to lint buildup than USB-C.
🔹 Lint & debris (≈4–6% of cases)
Pocket lint compresses into a solid mass
Cable can’t seat fully
Appears “broken” but isn’t
🔹 Bent or worn pins
Caused by cable movement, drops, or cheap chargers
Results in the classic “wiggle check” symptom
🔹 Corrosion
Humidity, sweat, rain
Slowly eats away metal contacts
Causes overheating and unstable charging
🔹 Heat damage
Loose connections create resistance
Resistance = heat
Continued charging worsens damage
If the port area gets hot while charging:
Current is flowing incorrectly
Pins or solder joints are compromised
Continuing to charge can damage the motherboard
Deep inspection under magnification
Ultrasonic cleaning to remove microscopic corrosion
Pin alignment (when possible)
Full port replacement if damage is structural
A 3.5mm jack contains:
Multiple spring contacts (left, right, ground, mic)
A detection switch that tells the phone “headphones inserted”
Lint blocks full insertion
Pins bend or lose spring tension
Detection switch sticks → “headphone mode”
Corrosion causes static or channel loss
Because the jack relies on physical contact pressure, even slight damage creates intermittent sound.
Mechanical (iPhone 6S & older, older Androids):
Physical movement
Wears out over time
Button can be replaced
⚠️ Touch ID on iPhone cannot be transferred (security pairing)
Solid-state (iPhone 7 & 8):
No physical click
Uses Taptic Engine feedback
Touch ID sensor is cryptographically paired
If damaged → Touch ID permanently lost
This is why honest diagnostics matter before repair.
Modern phones don’t use simple motors anymore.
They use linear haptic engines designed for:
Precise movement
Sharp feedback
Button “click simulation”
Mechanical wear
Loose mounting brackets
Connector fatigue
Minor internal misalignment
Even small shifts can cause:
Delayed vibration
Weak feedback
Rattling or buzzing sounds
On modern phones, button feedback is simulated.
If the haptic engine degrades:
Buttons feel flat
System feedback feels delayed
Phone feels “cheap” even when it isn’t
Some contamination:
Is microscopic
Sits under components
Can’t be reached manually
That’s why we use ultrasonic cleaning, which:
Uses high-frequency vibration
Breaks down residue and corrosion
Cleans areas cotton swabs can’t reach
This often saves components that would otherwise need replacement.
If your phone shows the symptoms described earlier:
The issue is physical, not software
Waiting usually worsens wear or corrosion
Early repair = cheaper, faster, safer
Your data remains untouched
Buttons and ports don’t fail suddenly — they degrade in stages.
Symptoms like extra pressure, angle-only charging, or weak vibration are early warnings.
Fixing them early preserves your phone — and costs less.
Some button and port issues can be improved temporarily with safe steps. Others get much worse when the wrong DIY methods are used.
This section shows you exactly what’s safe to try, what to stop immediately, and when to bring it in.
These steps are low risk and sometimes restore normal function temporarily.
If they don’t help within a few minutes, stop — continuing usually causes more damage.
Safe to try if the button still moves
What you’ll need
Isopropyl alcohol (70% or higher)
Cotton swab
Clean, dry surface
How to do it safely
Power the phone off
Lightly dampen the cotton swab (not dripping)
Gently clean around the button edges
Press the button repeatedly (20–30 times)
Let alcohol evaporate fully (1–2 minutes)
Test the button
Why this works
Alcohol dissolves oils and sugary residue
Helps free up minor contamination
Success rate
~30% (only if contamination is the cause)
Stop if
Button doesn’t improve quickly
Button feels loose or sunken (mechanical failure)
Safe to try if sound/charging is intermittent
What you’ll need
Wooden toothpick or plastic pick
Torch/flashlight
Compressed air (optional)
How to do it safely
Power off the phone
Shine a light into the port
Gently scrape lint out using wood or plastic only
Use short, careful strokes
Blow out loose debris
Test with cable or headphones
Why this works
Lint compresses into a solid mass over time
Prevents full connector insertion
Success rate
~50% for headphone jacks
~4–6% for charging ports
Sometimes the phone looks broken, but the system is frozen.
Safe restart methods
iPhone
iPhone 8+: Volume Up → Volume Down → hold Side button
iPhone 7: Hold Volume Down + Side button
iPhone 6S: Hold Home + Power
Android
Hold Power button for 20–30 seconds
Or Power + Volume Down for 10 seconds
If it works afterward
Likely a temporary software freeze
If not
Hardware issue confirmed
Safe only if done correctly
How to do it
Use SIM ejector or straight paperclip
Insert straight in, perpendicular to the phone
Push firmly but steadily
Tray should pop out 1–2mm
Stop if
It doesn’t eject after reasonable pressure
You feel grinding or resistance
These keep your phone usable — they do not fix the problem.
AssistiveTouch (iPhone)
Accessibility Menu (Android)
Fingerprint / Face ID unlock
Double-tap to wake
On-screen power controls
These are bridges, not solutions.
If you do any of the following, repairs often become more expensive or impossible.
Never use
Needles
Pins
SIM ejector tools
Tweezers
Metal paperclips
Why
Can short-circuit the motherboard
Permanently scratch charging pins
Break off inside the port
Rule
Wood or plastic only — metal never.
Common mistake
Blowing hot air to “dry” moisture
Why this is dangerous
Pushes moisture deeper
Warps plastics
Damages adhesives
Accelerates corrosion
Never
Yank trays with pliers
Drill ejector holes
Smash or hit the phone
Force stuck buttons
What happens
Broken eject mechanisms
Torn flex cables
Frame damage
Higher repair cost
DIY damage we see most
Torn flex cables
Scuffed connectors
Mixed or misplaced screws
Shorted components
Reality
Professional tools exist for a reason
One slipped tool can kill the phone
Cost difference
Professional button repair: R600–R1,200
Repairing DIY damage: R1,500–R3,000+
When you bring the phone in:
We test before disassembly
Measure resistance and voltage
Identify contamination vs mechanical failure
Use ultrasonic cleaning where appropriate
Replace only what’s necessary
You don’t pay unless the fault is fixed properly.
If a safe step doesn’t help within 5 minutes:
Stop
Don’t force it
Bring it in
Early professional repair is:
Cheaper
Faster
Safer
More likely to preserve original parts
💬 WhatsApp us your symptom
🔍 Book a free diagnosis
🚶 Walk in — most fixes are same-day
(Transparent Costs — No Surprises)
We believe pricing should be clear, fair, and explained — not guessed or hidden.
That’s why every button and port repair starts with a free diagnosis before we quote or repair anything.
Button and port problems often look identical from the outside but have very different causes inside.
For example:
A phone that “won’t charge” might just need lint removal
A “dead” power button might be worn — or only contaminated
Multiple button failures might share one flex cable
Diagnosing first ensures:
You pay only for what’s actually broken
No unnecessary parts are replaced
No surprise costs after the repair starts
Button Type
Typical Price Range
Repair Time
Power button replacement
R600 – R1,200
1–2 hours
Volume button replacement (both)
R600 – R1,200
1–2 hours
Power + volume (shared flex cable)
R800 – R1,500
1.5–2.5 hours
Home button replacement (physical)
R700 – R1,400
1–2 hours
Mute / silent switch (iPhone)
R600 – R1,100
1–2 hours
Button cleaning only (if effective)
R250 – R400
±30 minutes
🟢 If cleaning fixes it, you don’t pay for a replacement.
Port Type
Typical Price Range
Repair Time
Charging port cleaning
R250 – R400
30 minutes
Charging port replacement
R350 – R900
1–2 hours
Headphone jack cleaning
R200 – R400
15–30 minutes
Headphone jack replacement
R500 – R900
1–2 hours
SIM tray replacement (tray only)
R200 – R600
15–60 minutes
SIM reader replacement (internal pins)
R600 – R1,200
1–2 hours
SIM eject mechanism repair
R400 – R800
1–1.5 hours
Repair Type
Typical Price Range
Repair Time
Haptic motor replacement
Model-dependent
30–120 minutes
Haptic mount or connector repair
Quoted after diagnosis
1–2 hours
🟡 Haptic pricing varies significantly by brand and model — we quote after inspection.
Your final price depends on:
Phone model & brand
Part type (OEM-quality vs integrated assemblies)
Extent of damage (cleaning vs replacement)
Corrosion or liquid exposure
Whether parts are shared (one flex fixes multiple buttons)
We always explain why a repair costs what it does.
We do not:
Replace parts “just in case”
Charge for cleaning if it doesn’t help
Proceed without your approval
Surprise you with extra fees
If a repair isn’t cost-effective, we’ll tell you before you spend money.
All button and port repairs include:
6-month warranty on parts
6-month warranty on workmanship
Warranty excludes:
New physical damage
Liquid damage after repair
Damage from third-party repairs
Payment options:
Cash
Card
SnapScan
Zapper
EFT
Waiting often turns:
R250 cleaning → R900 replacement
Single button fix → full flex cable
Minor corrosion → motherboard damage
Early repair is cheaper, faster, and safer.
Diagnosis is free
Pricing is explained upfront
You approve before we repair
Most fixes are same-day
💬 WhatsApp us your phone model + symptom
🔍 Book a free diagnosis
(Proof, Ethics & Authority)
When it comes to button and port repairs, trust matters. These are small parts connected to critical systems, and poor workmanship can cause more damage than the original fault.
Here’s why customers choose us — and keep coming back.
Most failures look the same from the outside, but fixing the wrong part wastes money.
We:
Test before opening the phone
Confirm whether the issue is mechanical, contamination, or electrical
Explain the fault in plain language
Quote only after diagnosis
You never pay for guesswork.
Some shops replace parts blindly.
We:
Identify shared flex cable failures
Check for corrosion and contamination
Use ultrasonic cleaning when it can save components
Replace only what’s necessary
That’s why our repairs last, not just work temporarily.
We don’t rely on shortcuts.
Our repair process includes:
Magnified internal inspection
Resistance and voltage testing
Controlled disassembly
Ultrasonic cleaning for residue and corrosion
OEM-quality replacement parts
This reduces repeat failures and protects your phone.
We know your phone isn’t optional — it’s essential.
Typical turnaround:
Button repairs: 1–2 hours
Port repairs: 30–120 minutes
SIM tray issues: often under an hour
Drop it off, run errands, collect the same day.
We don’t push repairs that don’t make sense.
If:
A repair isn’t cost-effective
Touch ID can’t be preserved
Damage is too severe
We tell you before you spend money.
No pressure. No upselling.
All button and port repairs include:
6-month warranty on parts
6-month warranty on workmanship
If the same repaired fault returns, we fix it — no arguments.
Button and port repairs:
Don’t affect storage
Don’t erase data
Don’t require access to personal files
Your phone stays private.
“Power button completely dead. Fixed in under 2 hours. Works perfectly now.”
— Thabo M., Sandton
“Charging port only worked at an angle. They cleaned it first and saved me money.”
— Sarah K., Rosebank
“SIM tray stuck. Other shops wanted to force it. These guys removed it properly.”
— Amanda L., Midrand
⭐⭐⭐⭐⭐ 4.8/5 Google rating from hundreds of verified reviews
We’re not a pop-up stall.
Physical location you can visit
Local reputation built over years
Clear contact details
Real warranty support
If something isn’t right, you know exactly where to find us.
Customers trust us because we:
Diagnose first
Explain clearly
Repair professionally
Charge fairly
Stand behind our work
Your phone deserves careful hands — not guesswork.
💬 WhatsApp us your issue
🔍 Book a free diagnosis
🚶 Walk in — same-day service
These are the most common questions we hear about button, port, and vibration problems — answered clearly and honestly.
Yes.
This is the early failure stage. The internal switch is worn and will fail completely soon.
Fixing it now:
Is cheaper
Is faster
Avoids being locked out of your phone
Waiting usually turns a simple repair into a full flex replacement.
Rarely.
Software can mimic a button issue if the phone freezes, but if:
The button feels different
Needs pressure
Works intermittently
…it’s almost always hardware, not software.
No.
Buttons are separate from storage and data systems.
Your photos, apps, and files remain untouched.
Usually no.
This symptom (called the “wiggle check”) almost always means:
Bent charging pins
Loose port
Lint or corrosion
Replacing the battery won’t fix it.
Yes. Stop charging immediately.
Heat indicates:
Poor electrical contact
Resistance inside the port
Risk of further damage
Continuing to charge can damage the motherboard.
Sometimes — but not always.
About 4–6% of charging failures are lint-related
If pins are bent or corroded, cleaning won’t help
That’s why diagnosis comes first
If cleaning works, you don’t pay for replacement.
That usually means:
Bent internal contacts
Worn spring pins
Or debris preventing full insertion
This won’t fix itself — it typically worsens over time.
Yes, carefully.
Safe:
Wooden toothpick
Plastic pick
Flashlight
Never:
Needles
Pins
Metal tools
Metal can permanently damage internal contacts.
It depends on the model.
iPhone 6S and older:
Touch ID will be lost (Apple security pairing)
iPhone 7/8:
Sometimes repairable — depends on sensor condition
We explain this before repair, always.
No.
Touch ID is cryptographically paired to the original hardware.
No shop can restore it once the sensor is damaged.
Firm, steady pressure — not force.
If it doesn’t pop out:
Stop
Don’t pry or drill
Bring it in
Forced trays often damage the SIM reader and cost more to fix.
Yes.
If the tray doesn’t align correctly:
SIM contacts don’t seat properly
Signal becomes unstable or disappears
No.
Modern phones use precision haptic engines.
Weak, delayed, or noisy vibration usually means:
Mechanical wear
Loose mounts
Failing actuator
Early repair prevents full failure.
Yes.
On modern phones, button “clicks” are simulated using haptics.
When the haptic engine degrades, buttons feel flat or delayed.
With quality parts:
2–5 years, depending on usage
Heavy users wear buttons faster
All repairs include a 6-month warranty.
If a repair:
Isn’t cost-effective
Can’t be guaranteed
Risks further damage
We tell you before you spend money.
No charge for diagnosis.
No.
Walk-ins welcome
Most repairs are same-day
Appointments available if you prefer
If your question isn’t listed:
💬 WhatsApp us your symptom
📸 Send a photo or short video
🔍 Get a free diagnosis
We’ll tell you honestly whether it’s worth fixing.
(What’s Covered, What’s Not — and Why It Matters)
We stand behind our button, port, and haptic repairs — not just with words, but with a clear, written warranty and professional repair standards.
This section explains exactly what’s protected, what isn’t, and why that honesty protects you.
Every button and port repair includes:
6 months warranty on replacement parts
6 months warranty on workmanship
Free repair if the same repaired fault returns
No fine print. No arguments.
Your warranty applies if:
The same button, port, or haptic issue fails again
The failure is due to part defect
The failure is due to installation or workmanship
Examples:
Power button stops responding again
Charging port becomes unstable after replacement
Volume buttons fail due to the same flex cable
If it’s our repair, we fix it.
To be transparent, the warranty does not cover:
New physical damage (drops, impacts, bending)
Liquid or moisture exposure after repair
Damage caused by other repair shops
Unrelated faults developing later
Normal wear beyond the warranty period
Why this matters:
Button and port components are mechanical — new damage or exposure can cause new failures that aren’t related to the original repair.
Touch ID is cryptographically paired to the original button
If the sensor is damaged:
Button function can be restored
Touch ID cannot be
This limitation is Apple-enforced, not shop-related
We explain this before repair, and you decide.
We use:
OEM-quality flex cables
Properly fitted button caps
Reliable charging port assemblies
Tested haptic motors
We avoid:
Mushy-feeling buttons
Thin aftermarket flex cables
Poorly aligned ports that fail early
Result:
Better feel, longer lifespan, fewer comebacks.
Before returning your phone, we test:
Every repaired button (multiple presses)
Charging stability and heat behaviour
Headphone detection and channels
SIM tray alignment and detection
Haptic feedback strength and consistency
If it’s not right, it doesn’t leave the bench.
Button and port repairs may seem minor — but:
They interact with critical systems
Poor repairs cause cascading failures
Cheap fixes often fail again quickly
A proper warranty means:
Accountability
Confidence
Long-term value
We promise to:
Diagnose before repairing
Explain risks and limitations
Use quality parts
Stand behind our work
If a repair isn’t viable, we’ll say so.
You’re protected for 6 months
You know exactly what’s covered
You won’t be blamed for our mistakes
You’ll get honest answers — even if it costs us the job
That’s how professional repair should work.
💬 WhatsApp us your issue
🔍 Book a free diagnosis
🚶 Walk in — same-day service
(Fast Help. Honest Fixes. No Guesswork.)
If your phone’s buttons feel unreliable, your charging cable only works at an angle, or something just doesn’t feel right, don’t wait until it fails completely.
Small faults become expensive damage when ignored.
You contact us
WhatsApp, call, or walk in.
We diagnose — for free
No pressure. No obligation.
We explain the fault clearly
What’s wrong, why it happened, and what it costs.
You decide
We only repair with your approval.
Most repairs are done the same day
Buttons, ports, SIM trays, haptics — fast and properly.
Needs a hard press to work
Only charges at a certain angle
Has a dead or sticky button
Has weak or strange vibration
Won’t detect headphones or SIM cards
Feels unreliable but isn’t completely dead yet
Early repairs are cheaper
Less risk to the motherboard
No data loss
6-month warranty included
You avoid being locked out of your phone
💬 WhatsApp us your phone model + symptom
🔍 Book a free diagnosis
🚶 Walk in — no appointment needed
Your phone is too important for guesswork.
Let’s fix it properly — the first time.
📞 Having Trouble With Buttons ? Let Cell Doctor Fix It Today!
👉 Book Your Free Diagnostic
👉 Same-Day Repair Options Available
👉 Up to 6-Month Warranty on Parts & Labor
💬 Chat with a Technician on WhatsApp — Instant Help!
🏅 Why Our Valued Customers Trust Us for Sensor & Button Repairs
✅ 4,200+ successful button repairs (power, volume, home, silent switch) since 2018
✅ 2,900+ fingerprint & Face ID sensor recoveries ( including devices affected by drops)
✅ 93% first-time fix rate on button and sensor issues
✅ Specialized micro-soldering for complex sensor lines (Face ID, proximity, gyroscope, accelerometer)
✅ Advanced calibration tools to restore accuracy for motion sensors, Face ID, proximity, and Touch ID
✅ Up to 6-month warranty on all button & sensor repairs depending on the device and fault
✅ Free diagnostic testing ( we verify if the fault is mechanical, flex damage, or motherboard-related)
✅ Transparent, fixed pricing (the quote you receive is the final repair cost)
✅ Data protection guarantee ( button & sensor repairs are done without accessing your personal files)
✅ Experience with post-drop & post-water sensor faults — including calibration, IC issues, and sensor line failures
Too Long Confuse By Your Sensor and Button Issue , Now is the Right Time To Give it Fix,
Talk to Our Sensor Repair and Button Specialist